1. Female: Hello, ABC Company, How can I help you?
Jack: This is Jack Chen. Can I have extension 123?
Female : Certainly, hold on a minute, I’ll put you through…
David : Bill Gates office, David speaking.
Peter: This is Jack Chen calling, is Bill in?
Jack: : I’m afraid he’s out at the moment. Can I take a message?
Jack: : Yes, Could you ask him to call me at XXX-XXXX?I need to talk to him about the quotation, it’s urgent.

2. David : Could you repeat the number please?
Jack: Yes, that’s ………, and this is Jack Chen.
David : Thank you Jack Chen, I’ll make sure Bob gets this as soon as possible.
Jack Chen : Thanks, bye.
David : Bye.

3. Introducing Yourself
This is Jack.
Jack’s speaking.
Asking who is on the phone
Excuse me, who is this?
May I ask who’s calling, please?

4. Asking for Someone
Can I have extension 123?
May I speak to….
Is David in ? or Is Davis available?
Connecting Someone
Don’t hang up ， I’ll put you through
Can you hold on a moment?

5. When someone is not available
I ‘m afraid he is not available at the moment.
Mr. Gates isn’t in …
Mr. Gates is out at the moment…
He is not at his desk….
He is not in his seat….
Taking a message
May I take a message?
May I tell him who is calling?
Would you like to leave a message?

6. Wrong Number Staff: Hello, this is the XXX office.
Mike: Bill Gates please.
Staff : I’m sorry, you must have the wrong number.
Mike: Oh. Can I check the number again…. is that XXXXXXXX?
Staff : No, it’s XXXXXXXX.
Mike: Oh, I am sorry about that.  I must have dialed the wrong number.
Staff : No problem!  Bye!