1. COMMUNICATION
FOCUS: How is practicing effective communication an important living skill?

2. What is communication?
Communication is the process of sending and receiving messages.
It is a two-way process.
Poor communication is a major factor in marriage and family problems.

3. Two Main Types of Communication
Verbal communication makes up 30-35% of the total message.
Non-verbal communication makes up 65-70% of the total message.

4. Communication & First Impressions
Your communication is what a person uses to create an image or picture of the type of person you appear to be.
This initial contact creates a first impression.

5. First Impressions First impression: a judgment of what you are like
First impressions are difficult to change!

6. Effective Verbal Communication Includes:
Using the right words (you speak an average of 125 words per minute)
Using the correct tone of voice
Using “I” statements to clearly express your own feelings and experiences
Avoid speaking for others
Be clear and direct
Don’t put others down
Never gossip-it can ruin a person’s reputation and self concept
Ask open-ended questions
Avoid leading questions in conversations
Avoid the words never and always when communicating

7. Why use “I” messages?
“I” messages usually begin with I think… or I feel… and then include YOUR feelings in a non-threatening way.
“You” messages attack another person, place blame on another, and are ineffective in expressing your OWN personal state of being.

8. How good are you at making “I” statements?
With a partner…
How good are you at making “I” statements?
An “I” statement starts with “I feel…,” I want…,” “I’m upset because…” Change the “You” statements on the worksheet into “I” statements.

9. 5 Levels of Communication
1. “How’s the weather” conversation
2. Reporting the facts
3. Ideas and judgments
4. Expressing feelings and emotions
5. Peak emotional experiences

10. Are you a good listener??
Listening-the receiving part of communication.
You are capable of listening at a rate of 400 words per minute.
If you are a poor listener, you are a poor communicator!

11. Effective listening is one of the HARDEST skills to LEARN in life.
Hearing vs. Listening
Hearing = aware of words being said
Listening = Understand the message and idea.
Effective listening is one of the HARDEST skills to LEARN in life.

12. Poor listening = miscommunication
Poor listening often results in misunderstandings
These misunderstandings are often how rumors and gossip spread.

13. Effective Listening Guidelines:
Take time to listen
Believe the person has something worthwhile to say
Concentrate and keep an open mind
Listen for meaning, not just facts & details
Avoid making quick judgments
Show interest in the person
Avoid distractions
Avoid criticizing and giving advice
Listen even if you disagree (you’ll get your turn)
Be empathetic and understand their point of view
Paraphrase the message
Do not interrupt

14. 5 Forms of Non-verbal Communication