1. MTP

2. Main goal for the European Union
Lisbon Strategy,2000“ …to become the most competitive and dynamic knowledge-based economy in the world, capable of sustainable economic growth with more and better jobs and greater social cohesion “.
Lisbon Strategy 2005 “…the importance of innovative, competitive and performance oriented public sectors as they contribute to the Lisbon goals as well as to the provision of quality public services”

3. Report Lisbon Strategy Ad hoc group (Lisbon Group)
Since the conclusions of the
ad hoc group (Lisbon Group) Report, the EUPAN network has to take into consideration the framework of the Lisbon Strategy when developing all its activities and define the
MTP contents
Report
Lisbon Strategy
Ad hoc group
(Lisbon Group)

4. Lisbon strategy goals versus Public Administration constraints
HOW TO FACE PUBLIC ADMINISTRATION CONSTRAINTS WHEN THE BIG CHALLENGE IS:
To do more with less
To improve efficiency in public sectors
To deliver quality services
To develop more transparency and better performance
To deal with demographic change and ageing and its effects on the labour market
To manage recruitment in the public sector taking into account the pressure of an ageing population on human resources

5. EUPAN Network Exchange information Share experiences
Considering the challenges that public administrations face the EUPAN network is the appropriate forum to:
Exchange information
Share experiences
Share best practices
Compare current developments and reforms
Promote EU-wide concepts and strategies for public services
Jointly search for solutions to the common challenges.
A EUPAN tem como campo de acção a administração pública, lida com diversos temas mas a abordagem é restrita à Administração pública .

6. MTP – Sources Report of Lisbon Ad-hoc group Ministers Resolution
Defined common priority areas according to the Lisbon Strategy
Ministers Resolution
Approved the two main priorities for the future EUPAN work
Directors-General Resolutions
Agreed on the main working areas for the different WGs
Memorandum on MTP
Guidelines for the new MTP format
Assessment results/contributions
Identified the main issues that the MS would like to handle within EUPAN

7. METHODOLOGY FOR THE 2008-2009 MTP
How is it possible to enhance cooperation among working groups?
with a developed format and content, so it will be a more target oriented document, focusing on a transversal approach to themes defined as main priorities.
To be successful in this transversal approach the subjects to be dealt with should be limited in number and dealt with in a more in-depth way.
establishing specific / new working methods

8. The Portuguese Presidency proposal is :
MTP – Co-operation
The Portuguese Presidency proposal is :
To enhance co-operation for an effective connection among EUPAN Working Groups in order to achieve common targets by using specific, agreed methods.

9. LAST MTP STEPS 1st MEETING PROPOSAL APRROACH
2nd CONTRIBUTIONS DURING THE MEETING AND BY
3rd ANALYSIS OF CONTRIBUTIONS
4th CONCLUSIONS AND FINAL PROPOSAL

10. THE FINAL MTP 2008/2009 PORTUGUESE PRESIDENCY
PROPOSAL FOR EUPAN WORKING AREAS ,
ACTIVITIES ,GOALS
ARE :

11. EUPAN MAIN PRIORITIES OBJECTIVES CO-OPERATION AREAS
CO-OPERATION METHODS
TOPICS TO DEVELOP
IPSG WORKING AREAS
E-GOV WORKING AREAS
HRWG WORKING AREAS
ACTIVITIES

12. EFFICIENCY & GOVERNANCE
LISBON STRATEGY
PUBLIC SERVICE IMAGE
EFFICIENCY & GOVERNANCE
HRWG
IPSG
e-GOV
DEMOGRAPHIC CHANGE
Reduction of administrative burdens
Sustainable of pensions systems
Strategic management
Leadership skills
HR productivity
Staff motivation
Quality Conferences
Competences development
CAF
Gender orientation
Public service image
Flexibility – forms of work
Good Administration
Lifelong learning
Customer focus/inclusive Gov.
Knowledge management
CUSTOMER ORIENTATION
EUPAN PRIORITIES

13. THE EFFICIENCY OF PUBLIC MANAGEMENT AND GOVERNANCE
Transversal working areas among EUPAN Network
PRIORITY
WORKING AREA
HRWG
IPSG
eGOV
THE EFFICIENCY OF PUBLIC MANAGEMENT AND GOVERNANCE
CUSTOMER FOCUS
EU VERSION OF THE “CUSTOMER INSIGHT”
CUSTOMER FOCUS GUIDELINES
CITIZEN CHARTER GUIDELINES
INCIATIVES ADDRESSING THE NEEDS OF DISAVANTAGED AND POTENCIAL EXCLUDED CITIZENS
HOW TO STIMULATE THE USE OF EGOVERNMENT SERVICES BY CITIZENS
REDUCTION OF ADMINISTRATIVE BURDENS
IDENTIFY NEW METHODS OF COMPETITIVENESS AND PRODUCTIVITY IN PA
WORKSHOP ON ADMININSTRATIVE PROCEDURES SIMPLICATION
BACKOFFICE TRANSFORMATION; CROSS-GOVERNMENT COLABORATION; MANAGEMENT OF TRANSVERSAL SERVICES; METHODOLOGIES TO MEASURE THE PROGRESS
Proposal for learning team/ common workshops: ways to manage shared projects
PUBLIC SERVICE IMAGE
WORK ON TRUST, COMPETITIVENESS, TRANSPARENCY, QUALITY, INCLUDING WORK CONDITIONS, TRAINING EVALUATION, MOTIVATION, JOB SATISFACTION
WORK ON VISION OF PS
Proposal for learning team/ common workshops: ways to increase citizen/customer confidence on e-services
How to promote the use of electronic services?
How technologies enable us to connect with customers and meet their needs?
Privacy and data security.
Proposal for learning team/ common workshops: ways to improve Public services image

14. Transversal working areas among EUPAN Network HRWG IPSG eGOV
PRIORITY
WORKING AREA
HRWG
IPSG
eGOV
THE EFFICIENCY OF PUBLIC MANAGEMENT AND GOVERNANCE
LISBON STRATEGY
SOCIAL DIOLOGUE
EFECTIVE CONTRIBUTION OF CENTRAL GOVERNMENT ADMINISTRATIONS TO THE IMPLEMENTATION AND FORESEEN REVISION OF THE LISBON STRATEGY
EVALUATION OF PA´S ADDED VALUE TO THE LISBON STRATEGY GOALS
QUALITY MANAGEMENT
COMPARATIVE ANALISYS OF QUALITY MAGT IN PA´S IN THE MS
5th QUALITY CONFERENCE, PARIS AND 6th QC PREPARATION
CAF ACTION PLAN & 4th CAF EVENT
STRATEGIC MANAGEMENT
- STRATEGIC VISION OF EFFICIENT MEASURES AND EFFECTIVE METHOD FOR DEVELOPED A PRODUCTIVE P.A MANAGEMENT
- WORK ON THE MOBILITY BETWEEN PA AND EU AND PA AND THE PRIVATE SECTOR
Proposal for learning team/ common workshops: ways to improve strategic management
KNOWLEDGE MANAGEMENT
TALENT AND COMPETENCES DEVELOPMENT
Proposal for learning team/ common workshops: ways to retain and better use the HR knowledge in the public services.

15. Transversal working areas among EUPAN Network
PRIORITY
WORKING AREA
HRWG
IPSG
eGOV
DEMOGRAPHIC CHANGE & AGEING
SUSTAINING EFFICIENT ADMINISTRATION
WORK ON SUSTAINABILITY OF PENSIONS SYSTEMS POSITIONS
WORKSHOP ABOUT THE DEMOGRAPHIC CHANGE ON 5QC
SOCIAL DIALOGUE
WORK ON SUSTAINING EFFICIENT ADMINISTRATION IN VIEW OF DEMOGRAPHIC CHANGES, INCLUDING RECRUITMENT, LIFELONG LEARNING, STAFF MOTIVATION, COMPETENCES AND TALENT DEVELOPMENT, LEADERSHIP SKILLS, FLEXIBILITY REGARDING THE FORMS OF WORK AND WORKING LIFE.
Proposal for common workshop at 5QC: ways to face the demographic challenge

16. MTP- Co-operation within and between WG’S New Working methods
Specific goals
Level of co-operation
SET UP OF “LEARNING TEAMS” (LT);
TO WORK TOGETHER IN A COMMON PROJECT
(BETWEEN MEMBERS OF ONE GROUP, MEMBERS OF DIFFERENT EUPAN WGS AND EXPERTS/ CONSULTANTS OF MS INVITED BY THE LT)
INTEGRATION
VIRTUAL MEETING – POSSIBLE ON CIRCA WEBSITE
TO EXCHANGE INFORMATION BETWEEN THE WGS;
TO COLLECT DIFFERENT VIEWS OR IDEAS ABOUT SPECIFIC SUBJECTS;
TO ASK/ANSWER QUESTIONS RELATED TO A SPECIFIC PROJECT OR SUBJECT;
INFORMATION
CONSULTATION
COLLABORATION
PARTICIPATION OF WG’S CHAIRS OF THE PRESIDENCY IN ALL OTHER WG’S MEETINGS;
TO CONTRIBUTE WITH KNOWLEDGE/EXPERIENCE OF A DIFFERENT WG TO THE WORK DEVELOPED IN ANOTHER WG

17. EUPAN WORKING AREAS HRWG IPSG E- Gov PUBLIC SERVICE IMAGE
STRATEGIC MANAGEMENT
SOCIAL DIALOGUE
SOCIAL DIALOGUE (HORIZONTAL THEME)
SUSTAINING EFFICIENT ADMINISTRATION OF CENTRAL GOVERNMENT ADMINISTRATIONS IN VIEW OF DEMOGRAPHIC CHANGES
EFFECTIVE CONTRIBUTION OF CENTRAL GOVERNMENT ADMINISTRATIONS TO THE
IMPLEMENTATION AND FORESEEN REVISION OF THE LISBON STRATEGY
VIOLENCE AND HARASSMENT AT WORK
IPSG
QUALITY MANAGEMENT
CUSTOMER FOCUS
LISBON STRATEGY (EVALUATION)
REDUCTION OF ADMINISTRATIVE BURDENS
KNOWLEDGE MANAGEMENT
E- Gov
REDUCTION ON ADMINISTRATIVE BURDENS
INCLUSIVE GOVERNMENT

18. HRWG-MTP 2008/2009- PROPOSAL ITEMS ACTIVITIES Promote competitiveness,
HR WORKING AREA
ITEMS
ACTIVITIES
PUBLIC SERVICE IMAGE
Promote
competitiveness,
and quality in P.A
To developed and identify new methods of competitiveness and productivity in PA;
To search and define quality level of public services indicators to promote better services ;
Promoting
trust
transparency
Vision of
public service
To identify and improve staff working conditions, namely developing new talents and competences for increasing motivation and more incentive for job satisfaction projects. All the results have to be measured;
To identify factors and practices that contributes to promote trust and transparency in P.A (as organization, as employer).

19. HRWG-MTP 2008/2009- PROPOSAL ITEMS ACTIVITIES STRATEGIC MANAGEMENT
HR WORKING AREA
ITEMS
ACTIVITIES
STRATEGIC MANAGEMENT
CHANGE MANAGEMENT
To Identify the keys of successful public administration management, considering a strategic vision to develop:
-A productive PA management;
Indicators to measure the efficiency of their results.
Mobility between PA in EU and PA and the private sector as a clear challenge in the context of PA needs;
REWARD SYSTEM
To develop researches and to identify Reward Systems including measurement of motivation factors and reached objectives ;
IMPROVING LEADERSHIP OR MANAGERIAL SKILLS
To Identify the use of leadership skills of senior staff as well as gender- oriented assignments to managements positions, passing by ageing development and motivation.
Developing competences /leadership and the use of ICT
SUSTAINABILITY OF PENSIONS SYSTEMS
To Identify the challenges related to a long work life time (changed aged structure in PA) and the sustainability of pension systems

20. HRWG-MTP 2008/2009- PROPOSAL HR WORK METHODOLOGY GOALS
PUBLIC SERVICE IMAGE
Output for organizational structures of the different PA of MS contributing for:
Increasing the competitiveness and productivity of the public administration ;
Raising the quality and efficiency of Public Services;
Reaching a friendly administration for the citizens as a beneficiary of the public service;
Services simplification for citizens as clients;
Measuring central government administration efficiency and effectiveness
GOALS
STRATEGIC MANAGEMENT
To contribute to the definition and implementation of (strategic) objectives and to the measurement of those objectives.
To Identify the efficiency of the measures and the effective method for increasing productivity.
To define how managers can motivate and reward their senior staff.
To search for solutions for the viability of the pensions systems.
HR WORK
METHODOLOGY
Survey based on researches (when using questionnaires, they should be structured in a easy way and be, if possible, submitted to different level of respondents ) ;
Shared practices (information between ms by , virtual meetings or LT);
Evaluation of the solutions, results and benefits.
Summarized final report with recommendations to submit to the DGs.

21. SOCIAL DIALOGUE -MTP 2008/2009- PROPOSAL
THEMES
MAIN ACTIVITIES
SOCIAL DIALOGUE (HORIZONTAL THEME)
Reacting to relevant initiatives from the Commission e.g.
SUSTAINING EFFICIENT ADMINISTRATION OF CENTRAL GOVERNMENT ADMINISTRATIONS
IN VIEW OF DEMOGRAPHIC CHANGES
Improving effective management, recruitment, retention, lifelong learning, staff motivation, competencies and talent development;
Improving leadership skills;
Taking account of diversity and equality in the workforce.
Enhancing the flexibility with regard to forms of work and working life, having due regard to the issue of (employment) security.
EFFECTIVE CONTRIBUTION OF CENTRAL GOVERNMENT ADMINISTRATIONS TO THE
IMPLEMENTATION AND FORESEEN REVISION OF THE LISBON STRATEGY
Building trust in central government administrations (transparency, good governance and accountability, etc);
Ensuring efficient organisation and effective output of central government administrations, taking particular account of the demands of the public/users;
Considering the European Commission’s foreseen initiatives on a revised Lisbon Strategy (in 2008) with regard to central government administrations.
VIOLENCE AND HARASSMENT AT WORK
Observing the forthcoming multi- sectoral discussions, starting 2008, on third-party violence at work.

22. IPSG -MTP 2008/2009- Working areas Main results QUALITY MANAGEMENT
CUSTOMER FOCUS
LISBON STRATEGY (EVALUATION)
REDUCTION OF ADMINISTRATIVE BURDENS
KNOWLEDGE MANAGEMENT
5th Quality Conference, Paris
Impact Assessment Study on 5QC (Conditional)
Guidelines for 6QC
CAF Action Plan 2009/2010
Report on the 3rd CAF Event evaluation results
4th European CAF Users Event
Comparative Analysis of Quality Management in PAs in the EU MS
Customer insight in the public services (EU version)
Evaluation of Public Administrations’ Added Value to the Lisbon Strategy Goals
Workshop/seminar on administrative procedures simplification
Workshop about the demographic change on 5QC

23. Reduction of Administrative Burdens for Citizens
E-GOV MTP 2008/2009- PROPOSAL
WORKING AREAS
MAIN ACTIVITIES
Reduction of Administrative Burdens for Citizens
Identify services with high impact on the reduction of administrative burdens for citizens;
Analyse the different forms and models to put in practice the transformation of backoffices;
Discuss how to encourage cross-government collaboration;
To work on guidelines to manage transversal services;
Analyse the different methodologies to measure the progress .
Inclusive Government
Identifies the initiatives addressing the needs of disadvantaged and potentially excluded citizens;
Discuss how to develop multi-channel services, including face-to-face delivery;
Identify the acquisition of different skills (not only technical skills) of public agents;
Exchanging experiences of how to stimulate the use of eGovernment services by citizens

24. MTP Evaluation The Portuguese Presidency:
Considers that an assessment should be undertaken during 2009 regarding the present MTP (subjects and proposed methodology) .

25. Time Frame Actions Dates Innovative Public Services Group
Social Dialogue Task Force
Human Resources Working Group
E-Government
November
19 November
20 November
3 - 4 December
Presentation to the Troika Secretariat
26 November
Presentation to the DG’s Troika
9 December
(Final version)
Presentation for approval in the DG meeting
10 – 11 December

26. THANK YOU FOR YOUR ATTENTION.