1. ReDiscovering Design Thinking
Using Design to Improve Our Communication

3. OUR FOCUS QUESTION
What can we change or continue in the ways we communicate to facilitate fidelity in our systems to support better outcomes for youth?
Information is Communicated
Information is Understood
Information is Used to Support Youth in Program

4. Key Points of Communication
Communication Disconnects
Excel to Site Coordinators
Systemic Barriers
Example: I do not have regularly scheduled time to meet with site coordinators
Program Managers to Site Coordinators
Personal Challenges
Example: Arranging the agenda in our meetings to make time to cover items from PM meeting
Site Coordinators to Program Leaders

5. Step 1
Begin with Self Discovery
2 min

6. Discover: Empathy Through Interviewing
Step 2
Discover: Empathy Through Interviewing
ExCEL to SCs
PMs to SCs
SCs to PLs
systemic barriers
systemic barriers
systemic barriers
7 min
Personal challenges
Personal challenges
Personal challenges
Post your responses to share with others what barriers and challenges you face in communication of information from ExCEL.

7. 8 min Step 3 Gallery Walk for Your Assigned Section
Fill out this section with key findings from the challenges and barriers shared by others.
8 min

8. Step 4
4 min total
Use Information from the posters to begin making inferences about the needs of the user.

9. Step 5
Work with your group to create a clear user needs statement so that you are on the same page about goals before prototyping.
5 min

10. Step 6
Work individually to pre-think about prototype ideas before we work in partnership.
6 MIN

11. 15 min total Step 7: Do Part 2 Share Chart Present
Share your initial prototypes with your team
Take the best parts of your ideas to formulate a cohesive plan
Chart
Put your group’s idea(s) on paper
Choose presenter(s)
Present
Share your team’s idea with the room
Use the feedback form to give ideas while others present