1. 5-7 November, 2018 Amsterdam Marriott Hotel Amsterdam, Netherlands
HRO Today Forum EMEA 2018
5-7 November, 2018
Amsterdam Marriott Hotel Amsterdam, Netherlands

2. Assessment Driven Managerial Development: Personalizing Micro Learning for Macro Results
Charles A. Scherbaum, Ph.D.
Rideau Recognition Solutions
HRO Today Forum – EMEA
November 7, 2018

3. Personalization is Common in Many Areas of Business
We live in a world that is increasingly focused on personalization/customization/targeting of experience. Examples range from recommendations on Amazon to Spotify to Netflix.
Marketing has heavily leverage personalization.

4. Personalization of Managerial Development
However, there are limited examples of personalization in human capital
It is possible to create personalized development for managers that is aimed at helping them improve their interaction with their employees
Most experiences, particularly those that are developmental, are a one size fits all for the masses.
Today, we will talk about how you can create personalized development for your managers that is aimed at helping them improve their interaction with and recognition of their employees.

5. What Does It Take To Personalize Managerial Development?
Individual assessment
Behaviorally focused micro learning connected to an assessment
Learning design based on best practices from the learning sciences
Evaluation of the developmental progress and implementation

7. Vistance® Prescriptive Algorithm
Prescribed Learning Modules
Post Learning Progress Checks
Recognition Skills Assessment™ (RSA)
So how do we improve manager RQ Scores?
We do that by giving managers a short (10-15 minute) online recognition skills assessment.
This now tells us their strengths and weaknesses in terms of dealing with people.
Our prescriptive algorithm then prescribes short (5-10 minute) online learning modules that will be most beneficial to each manager.
The modules are all built around recognition, motivation and engagement dimensions.
The system includes strategies (learning assessments, goals setting etc.) to ensure true learning retention.
All this is designed to improve the managers RQ score and our client’s business performance.

8. Managers Completing Vistance Modules Show Better Employee Experience Over Time

9. Managers Completing Vistance Modules Create Teams with higher Employee Engagement
Percent Favorable
83.26%
When you look at the ‘sum of the parts’ you can see the difference in the total favourable score between those leaders who have completed a full set of training modules vs. those who have only completed one (or none).

10. Managers Completing One Set of Vistance Modules Create Better Appreciation at Work
(BCG Dimension #1)

11. Managers Completing the Vistance Modules have Greater YoY Growth in Customer Loyalty
Did Not Participate
5 Modules Completed
6 Modules Completed
Participants showed at least 4.0% YOY increase in Likelihood to Recommend. Non-participants showed 1.5% or less.

12. Managers Completing the Vistance Modules have Better YoY Sales Performance
Month 1
Month 2
Month 3

13. Managers Completing Vistance Modules Show Better YoY Sales Results In The Next Month
11.20
Month 6
Month 5
Month 7
Month 2
Month 3
Month 4
Month 1

14. Learning on the individual level
An Opportunity to Drive Macro Results from Personalized Micro Managerial Development
More Safety
Less Absenteeism
Less Turnover
More Sales
Learning on the individual level
Macro level results
More Engagement
NetPromoter

16. Charles Scherbaum, Ph.D. Chief Analytics Officer
Phone: (877) ext. 246
Charles Scherbaum, Ph.D. Chief Analytics Officer