1. Fraud in cross-border e-commerce 2014-04-01 Director Tomas Kybartas

2. Criminal laws of the Member States EU legislation Directive 97/7/EC on the protection of consumers in respect of distance contracts Directive 2011/83/EU on consumer rights Directive 2005/29/EC on Unfair Commercial Practices Directive 93/13/EEC on unfair terms in consumer contracts Directive 2007/64/EC on Payment Services (PSD)

3. Scope Inform consumers about the problems and risks faced when shopping online Presentation of most common case study New threat Fraud prevention Benefit Conscious consumers Less cross-border e- commerce fraud

5. What is a scam? How do scammers target consumers? How to avoid fraud in cross-border e-commerce? How to ensure the safety of e-purchases? What are the most common frauds that consumers face? How are consumers protected when engaging in e- commerce? Is this sufficient? How could ECC-Net help improve consumer knowledge of scams?

8. Mobile Fraud Gaming Fraud Dating Fraud Penny Auction Animal Rescue Computer Takeover

9. verify where the website is located, is it safe www.consumersinternational.org Payment methods Verify the information Presentation of the website cold e-mailers Be careful with your personal data

10. THE GOLDEN RULE

11. Thank you! Find us: ecclithuania Europos vartotoju centras ECC Lithuania www.ecc.lt