1. Emergency Ambulance Service National Report: October - December 2016
Performance against response time targets
Volumes of emergency ambulance responses
Measures and targets
Calls answered
quickly
95% of 111 calls answered within 15 seconds
Oct: 93%
Nov: 91%
Dec: 94%
Abandoned call rates
Percent of calls abandoned
Oct: 0.2%
Nov: 0.2%
Dec: 0.2%
Measures
Volume
Calls
111 calls
110,096
Incidents
Calls referred to alternative pathway
3,633
Incidents attended
- Transports
80,563
- Non-transports*
29,533
St John: response time performance
* These are incidents where the patient was assessed and/or treated but not transported
Total incidents attended for the quarter by type
Wellington Free Ambulance: response time performance