1. The best marketing instrument for Natural Gas is a happy Customer
Third Asia Gas Buyers’ Summit New Delhi 14 February 2005
George H.B. Verberg, president International Gas Union

2. Incremental gas demand in 5 regions of the world
largest liquefaction plant: 7.8 mtpa (Qatar) 60 25
2002 to 2010
2002 to 2020
IEA weo 2004
23/02/2019
Third Asia Gas Buyer's Summit Febr.2005

3. Growth primary energy demand (2002 = 100)
Includes ‘biomass and waste’, 38% of Indian primary energy!
IEA weo 2004
23/02/2019
Third Asia Gas Buyer's Summit Febr.2005

4. Third Asia Gas Buyer's Summit Febr.2005
Gas for India
Pipeline gas
from IRAN: through Pakistan or offshore (2775 km to New Delhi): 30 Bcm/y (IEA: not before 2030)
from Bangladesh (400 bcm reserves, possibly 2,5 times more) and Myanmar (360 bcm reserves; IEA foresees 290km pipeline to India, 5 Bcm, after 2010)
Requires transit contracts/fees
Indian reserves: 30Tcf = 850 Bcm
Some new finds recent years, will production be able to keep up with demand
LNG import projects: 2 terminals in operation, more are planned
23/02/2019
Third Asia Gas Buyer's Summit Febr.2005

5. Third Asia Gas Buyer's Summit Febr.2005
Some Trends
LNG projects introduce possibility for global gas trade, like oil
LNG market still small (6,5% of gas is traded as LNG, 17% through pipelines, most gas is produced and consumed within national borders)
many LNG projects in execution and planned
LNG-vessels on order not beiing linked to any specific project/shipping-route
Markets develop to more competition and short-term contracts, regulation sets pace
Commercial insecurity,should have implications for project financing, but offset by increasing gas demand in many markets
In 2003: 11% of LNG traded on short-term basis
23/02/2019
Third Asia Gas Buyer's Summit Febr.2005

6. Middle East LNG—Setting a New Global Cost Benchmark ($ per MMBtu)
Source: Cambridge Energy Research Associates.
23/02/2019
Third Asia Gas Buyer's Summit Febr.2005

7. LNG: connects markets, increases global competition
23/02/2019
Third Asia Gas Buyer's Summit Febr.2005

8. Five fundamentals for the sound development of the gas industry
SAFETY and Reliability of Infrastructure and Appliances,
Security of Supply,
Competitive Pricing,
Clear Regulatory Framework Indiscriminately by Nature and in Execution,
Sustainability!
23/02/2019
Third Asia Gas Buyer's Summit Febr.2005

9. The Gas Industry Serves the Customer!
23/02/2019
Third Asia Gas Buyer's Summit Febr.2005

10. Customer satisfaction 1
Tokyo Gas:
Deliver customers the best possible services
Offer the customers comfortable living environments by effectively utilizing gas technologies
Promote advanced
gas utilization
New business, non-gas:
selling kitchen systems
in addition to gas
appliances and other
services customer requires
Increase customer
satisfaction and create
profitable business
Enhance supply and
operation structure
23/02/2019
Third Asia Gas Buyer's Summit Febr.2005

11. Customer satisfaction 2
JD Power satisfaction survey (USA, UK)
Interviews consumers
Topics in interview:
Customer service (weighs 5% in final judgement)
Meter reading (11%)
Billing and payment (11%)
Image (22%)
Price and value of the product (25%)
Supply quality and reliability (26%)
23/02/2019
Third Asia Gas Buyer's Summit Febr.2005

12. Customer satisfaction 3
UK, USA
markets with stiffcompetition
Price is prime in customer satisfaction
Accuracy in billing and transparency of bill is important
Japan
Technology, quality and service are leading issues for customers
23/02/2019
Third Asia Gas Buyer's Summit Febr.2005

13. Third Asia Gas Buyer's Summit Febr.2005
INTERNATIONAL GAS UNION covers >95 % of world gas sales ‘spokesman’ of the gas industry
Non Members
Membership from 67 countries and 18 Associated Members
23/02/2019
Third Asia Gas Buyer's Summit Febr.2005

14. IGU’s role and objectives
Gas as the fuel of choice preceding a sustainable energy system
Promotion of the gas industry as a responsible corporate citizen
Promotion of technology, industry and customer focus
23/02/2019
Third Asia Gas Buyer's Summit Febr.2005

15. Third Asia Gas Buyer's Summit Febr.2005
Triennium
GAS:
Powers the People
Preserves the world
Promoted by IGU
BUSAN,S-Korea,May 23-25,2005, 7th Congress on Information Technology in Energy
AMSTERDAM, June 5-9,2006
WORLD GAS CONFERENCE
23/02/2019
Third Asia Gas Buyer's Summit Febr.2005

16. See you in Amsterdam! World Gas Conference June 5 – 9 2006
Thank you
See you in Amsterdam!
World Gas Conference
June 5 –