1. Versatile workflow management Tool
DynFlow
Versatile workflow management Tool

2. Agenda Introduction Business Process Model
Application Overview & Components
Integration Points
Current Deployments
Q & A
February 23, 2019

3. Introduction Versatile business process support tool Knowledge base
Manage various workflows
Reduces costs of initial trainings
Integration with CRM systems
Changes in business processes can be implemented quickly and simply
Implementation started in 2010
February 23, 2019

4. Agenda Introduction Business Process Model
Application Overview & Components
Integration Points
Current Deployments
Q & A
February 23, 2019

5. Business Process Model
Workflow
the series of activities that are necessary to complete a task
Work Item
item of work tracked in application
contains properties collected during lifecycle
states
Active
On Hold
Closed
Deleted
Error
February 23, 2019

6. Business Process Model
Created by series of interconnected nodes
Forms complex tree
Each node contains a task and connections
Connection has order and condition
Workflow is the series of activities that are necessary to complete a task.
February 23, 2019

7. Business Process Model
Workflow Node Types
Webform
Checkpoint
Close
Hold
Subroutine
Return
Node Connections
Order
Type
Condition as Logical Expression
February 23, 2019

8. Business Process Model
DynFlow Expressions
Used in connection conditions and checkpoint node actions
WorkItem properties available as variables
Operators
Arithmetic
Logical and Relational
Assignment
Recognize value types
Boolean
Number
String
DateTime
a=2; b='user'; (12 < a + 8) || b == 'USER'
February 23, 2019

9. Agenda Introduction Business Process Model
Application Overview & Components
Integration Points
Current Deployments
Q & A
February 23, 2019

10. Application Overview & Components
Agent
Designer
Admin & Reporting
February 23, 2019

11. Application Overview DynFlow Agent Web based thin client
Thick client frame
Desktop Integration
Presents Webform nodes within Workflow
Labels, Links and Images
Text Box
Radio buttons
Check Box
Combo Box …
Field Validations
Handle multiple Workitems
February 23, 2019

12. Application Overview DynFlow Designer
Create and edit complex workflows
Webform editor
Field validator config
Node search
Layout function
Workflow export in XML or PDF
February 23, 2019

13. Application Overview DynFlow Admin Create and manage Workflows
Control Workflow versions
User management
Groups management
Diamond management
February 23, 2019

14. Application Overview DynFlow Reports Agent scoring based on Diamonds
Pivot tables
Report types
Diamond report
State report
Workitem report
Node history report
February 23, 2019

15. Agenda Introduction Business Process Model
Application Overview & Components
Integration Points
Current Deployments
Q & A
February 23, 2019

16. Integration Points Server Side Client Side Custom functions
Executed during evaluation of expression
Multiple input and output parameters
Usage of workitem properties
Error handling
Client Side
JavaScript functions
Executed on Webform show
Usage of Webform field values
Access to thick client external functions
February 23, 2019

17. Current Deployments Count Europ Assistance GDF Suez Agents 279 277
Work items
Nodes
Workflows
560 (141)
81 (61)
Max Load
Europ Assistance
GDF Suez
Agents / h 20
118
Nodes / h
414
9 948
February 23, 2019

18. Agenda Introduction Business Process Model
Application Overview & Components
Integration Points
Current Deployments
Q & A
February 23, 2019