1. Structure Process Outcomes
Premises, e.g. sound-proofed consultation rooms
Admission, e.g. treatment on arrival to A&E
Mortality, e.g. post-surgery
Staffing, e.g. numbers of doctors and nurses
Screening, e.g. regular retinal screening for patients with diabetes
Mobility, e.g. post operation on fracture neck of femur
Furniture, e.g. chairs in the patient waiting room
Drugs, e.g. adherence to formulary
On-going care, e.g. blood glucose in correct range for diabetic patients
Equipment, e.g. approved fridges for storage of vaccinations
Record keeping, e.g. course of illness and management clearly documented
Measures e.g. pressure sores, falls in hospital, infection rates
Diagnostic equipment, e.g. defibrillators, calibrated ophthalmoscopes
General treatment, e.g. appropriateness and timeliness
Impact, e.g. patients quitting smoking after support from Stop Smoking Team