1. MULTI-STAKEHOLDER SATISFACTION SURVEY PROTOCOL

2. NATURE OF A PROTOCOL Set of rules, agreements or procedures
The protocol framework provides a foundation for conducting a survey
How to assess a satisfaction of various stakeholders?
One-step survey
NATURE OF A PROTOCOL

3. PURPOSE Assessing satisfaction about provided information on CONSENSO
Identifying communication noise
Effectiveness of informing
Best practices
General/specific feedback
PURPOSE

4. Account groups, organizations, third parties, municipalities, doctors, NGOs, Red Cross, FCNs, service providers, research institutions etc.
Not included: elderly and informal carers
WHO?

5. DESIGN, DATA & DELIVERY Close-ended and open-ended questionnaire
Online survey
Around 15 questions covering different categories
Contacting all stakeholders
Analysis by IRSSV
Online survey provides statistics and enables exporting (Excel, SPSS, MaxQDA)
Online platform feedback
Authorized persons and skipped stakeholders
DESIGN, DATA & DELIVERY