1. Information Systems and Organisations
NCC Education - Title Master
Lecture12:
IS Benefit Management

2. Scope and Coverage This unit will cover:
Managing the achievement of IS benefits
Review of key concepts
NCC Education - Slide Master

3. Learning Outcomes By the end of this unit students will be able to:
Understand the benefits management approach
Describe the key concepts and content of the module
Revise for the examination

4. Contents Benefits management Key module content
Emphasis – People , Technology and Organisations

5. Benefits Management John Ward and Elizabeth Daniel Principles
..start with objectives and manage based upon them
..measure benefits achieved continually
..recognise Business Changes (processes)
..recognise Enabling Changes (including I.T.)
..develop and implement I.T. enablers

6. Benefits Dependency Network - Method
Investment Objectives 1.
IS/IT Enablers 5
Enabling Changes 4
Business Changes 3
Business Benefits 2

7. Example: choose and book
GP Access to
internet
Reduced costs
, lack of referral
Letters/calls
Training GPs
IT in GP
Practices
Patients can
Get convenient
Appointment
Patient use
Telephone for
booking
Improved
Patient
tracking
IT Trainers for
Primary Care
Security and
encryption
Identify non-
Booking
patients
National
Standards for
Encryption
Improved
Patient
experience
Improved
healthcare
Patient
Information
services
Interface to
Medical records
Patient Educ’
Programme
Reduced
Rejection of
referrals
X-rays to be
Read in 24/48
hours
Decommission
Existing
system
E-Scheduling
system
Results posted
Electronically to
GPs
Improve use
Of X-ray
Dept
Reduced
Unnecessary
X-rays
IS/IT Enablers
Enabling Changes
Patients to be
Included in
E-records
Reduce DNAs
Reduce unit
costs
Investment Objectives
Example: choose and book
Business Changes
Business Benefits

8. Module Content Topic content summarised in following document
Topics Contents (available in the additional documents pack)
Exam will have a short business case and 5 questions
You will answer Question 1 (worth 50 marks) and TWO questions from the remaining 4 (worth 25 marks each)
The topics content document indicates how the topics may typically relate to questions

9. References
Ward J, Daniel E. (2006) Benefits Management, John Wiley and Sons. ISBN-13:

10. Lecture 12 – IS Benefit Management
Any Questions?
NCC Education - End Slide Master