1. Regional Winter Planning event 15th September 2011
Learning from the past to improve the future

2. What we know from the past
Many examples where things have gone well, and not so well- both locally and nationally
Expect the unexpected
Most of the issues will not be surprises

3. Summer 2010

4. Winter 2010/11

5. Easter 2011

6. Summer 2011

7. 3 significant events. What are the lessons?
Communication with stakeholders
Test the plans of partners
Recognise impact of one element on the rest of the system
Keep refining contingencies
Expect the unexpected- and don’t be surprised by it

8. So what have we put in place to improve the future?
Revisiting departmental risk registers
Rewriting business continuity plans
Improved liaison with SAS around PTS
Delegating authority for care centre bed utilisation
Using significant events to improve planning