1. Target: Municipalities
EDM’s:
Town Manager
County Manager
City Manager
Mayor

2. Major areas in any municipality
Department of Public Works
Police Department
Fire Department
Finance Department (Treasurer, Accounting, Assessor, Comptroller)
Health and Human Services
Planning and Development

3. Challenges Deliver more services for less Avoid duplicating efforts
Overall resistance to change
Rank and file is unionized
Sometimes supervisors are also unionized
Lack of forward planning or strategic planning

4. Key performance indicators
Residents want to see evidence of good service for their tax dollars
Timely trash removal
Appropriate police and fire response time
Useful and efficient website
Outstanding customer service interaction at Town Hall or City Hall offices

5. Lingo/jargon Fiscal year goes from July 1st to June 30th
Encumber monies
Town meeting
Warrant
Become an approved contractor

6. Programs to position
EPP
ELD EC
ETD
Achiever
DISC

7. Programs facilitated
EPP
ELD EC
Achiever
DISC

8. Types of results Planning and goal-setting Prioritizing
Vastly improved communication across departments
Identify savings opportunities
Performance measurement
Giving feedback constructively
Team-building
Strategic planning