1. Business correpondence
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Business correpondence
Sum up and revision
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©Lenka Lexová

2. Letter head1 Address2 Date2 Greeting3 Body of the letter4 Close3
Messers Kenneth Beare
2520 Visita Avenue
Olympia, WA 98501
USA
Jackson Brothers, Ltd.
rd Street
New York, NY 12009
September 12, RE: Enquiry
Your ref.
Our ref.
Dear Sirs
With reference to your advertisement in yesterday's New York
Times, could you please send me a copy of your latest
catalogue. I would also like to know if it is possible to make
purchases online.
Yours faithfully  
Lenka Lexová
Director
(Signature)
Encs:(4)
Letter head1
Address2
Date2
Greeting3
Body of the letter4
Close3
Signature5
Enclosures5
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©Lenka Lexová

3. With reference to your advertisement in yesterday's New York Times,
Dear Gentlemen
With reference to your advertisement
in yesterday's New York Times,
could you please send me a copy of
your latest catalogue.
I would also like to know if it is possible
to make purchases online.
I am looking forward to an early
reply. 
Yours faithfully  
Inquiry
Opening phrase
Request
Closing phrase
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©Lenka Lexová

4. Description of the goods
Thanks for a reference
Description of the goods
Selling terms (price, delivery, selling terms)
Validity
Enclosures
Closing phrase
Thank you for your enquiry. We are pleased
to offer you the following goods:
Article Date Pages
"Role of the strike of 1867„
„The War of 1812„
The price is 42 pounds for each piece.
We can promise delivey in February by the
latest.
This offer is not binding and is held open till
20 January.
As requested we enclose our catalogue and
price list.
We hope that our offer will meet your
requirements.
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©Lenka Lexová

5. We thank you for your offer of 25 November.
Dear Mr Parker
We thank you for your offer of 25
November.
However, we can accept it only if you
lower the prices and shorten the delivery
terms by one month.
We request you to agree to payment
by L/C.
If you meet this requirement, we will
be pleased to place an order with you.
Yours sincerely
Reply to offer
Thanks for offer
Request for lower prices, better terms of delivery and payment
Expression of hope
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©Lenka Lexová

6. Complete the missing words:
We are ……….. forvard to ………. reply. We hope to ……….. soon. We hope you will ….. this matter ………… Many …… …… your letter ….. May 10. We should be ….. if you would …… ... your ……… catalogue. We are …………. in your …………
We would ……… your quoting us …… the goods. Please let us ….. if you have …. Stock the following ……….
The price is lower ….. 5 …….
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©Lenka Lexová

7. The price is ……. CIF London seaworthy …………
The price is …….. CIF London seaworthy …………. We are …… to place an order …… you. We ……. to say that we have found offers ….. other ……..
more ……… If your price and ………… terms meet our ………., we may become regular …………
We would …….. the goods ……… of June ……..latest. We have seen your ………. in “Lidové Noviny” and would be ………. to have your ………… To save ….. we enclose you a proforma ……… We agree …. payment ………. instead of by L/C. …. orders …. 200 pieces or ……. we can grant you a special …….
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©Lenka Lexová

8. We refer to your letter. We wish to say…. We have pleasure to inform you…. We await your reply soon. We are sorry to say …
¨This offer is binding. We can accept the offer only if you lower the prices. We hope that our offer will be satisfactory. We can give you a special discount. The offer is held open till 5 March. The prices are acceptable, we can promise the best terms.
We believe that you will lower the prices. We can guarantee immediate dispatch. We have been referred to you by AAA. This offer is without engagement. We are sorry to say we have found offers of other firms more suitable.
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©Lenka Lexová

9. Explain the abbreviations:
As soon as possible
Please reply
Number
Cost, insurance, freight
Letter of credit
Free on board
Cost and freight
Pieces
Enclosure(s)
Regarding
Regards
Limited, Incorporated
asap.
RSVP No
CIF
L/C
FOB
C&F
pc.
Enc(s). re
Rgds
Ltd., Inc.
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©Lenka Lexová

10. Put the phrases into the correct order and name the letter
However, we can accept it only if you lower the
prices and shorten the delivery terms by one
month. We request you to agree to payment by
L/C.
We thank you for your offer of 25 November.
If you meet this requirement, we will be
pleased to place an order with you.
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©Lenka Lexová

11. Put the phrases into the correct order and name the letter:
Order No 125 of 1 January 2006
We hope that the shipment will reach you in perfect
order.
Please, find enclosed two copies of our Invoice No
56499.
We are pleased to inform you that your order was
dispatched from the factory on 5 January.
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©Lenka Lexová

12. Name the letter and describe it:
Order No 132 of 2 February 2006
We reffer to our order and regret to say that the
consignment has not given us much satisfaction.
On unpacking the cases we have found part of the
goods damaged. It is clear that the damage was
caused by unsuitable packing.
In view of these facts we claim from you
compensation to the amount of 5000 Kč. We hope
that further orders will be dispatched in accordance
with our instruction.
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©Lenka Lexová

13. Put the prases into the corrct order and describe the letter:
Order No. 1234
The delay was caused by a fire in the works and the
cases have been handled carelessly in transit.
We thank you for your letter and are very sorry for
the trouble caused you.
We apologize for this trouble and hope it will not
interfere with our relations.
We are ready to replace the demaged goods.
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©Lenka Lexová