1. The Keys to Success in 2014
Continue to give excellent client service and ensure
we add value
Ensure that departmental billing targets are
achieved.
Continue to develop the management skills of our
staff with particular focus on presentation skills,
mentoring and coaching.
Maximise referrals through cross selling and
professional intermediaries.
Continue to manage our cost base and focus on
the early and efficient completion of jobs and
billings.
Deliver on our KPI’s – chargeable time, recovery
rates and WIP.
Commit to and support the Rebrand initiatives
Deliver on our environmental pledges.