1. PERSONAL ASPECTS OF COMMUNICATION
Differences in communication of Men and Women

2. Styles: Women need to learn to be: 1. Brief 2. Speak concisely
3. Use specific language
4. Have all the facts at hand

3. Women communicate for:
Self expression
Avoid loneliness
Seek approval

4. Men communicate to:
Solve problems
Avoid failure
Achieve success

5. PERCEPTION

6. Perception = experiences in the past which has caused a set of assumptions to develop

7. We select, organize, & interpret
different stimuli

8. Changed perception
This flexible individual – willing to change is an asset in dentistry

9. Perception of Self =
Must feel good about self and set realistic goals

10. To feel good about yourself = 5 steps
To accept self
To be oneself

11. To forget oneself = others come first and you enjoy it
To believe in something = goals and directions
To have feelings of belonging

12. Self Inventory & Goals are important to make us have directions for improvement

13. Remember that your feelings about yourself will influence and be reflected in your performance and interpersonal relationships with the dental health team

14. Have another individual answer the same self-inventory questions about you (work and personal inventories)

15. See how you are perceived – to help you established
Directions for change or
Reinforcement

16. Self acceptance is based on
Approval of others
Comparing yourself with others = good if it gives us something to strive for

17. 3. Role taking = you are always at least 2 different people; professional/work roles/past roles/tasks or duties wife/husband, mother/father, daughter/son, friend
4. Role models

18. Perception of others On patients should be based on: Records gathered
Empathy
Past experience

19. Selective perception = obtained from our past experiences

20. Factors Effecting Perception
Sex
Age/time you’re raised in
Race

21. Religion
Beliefs
Attitudes, emotions & values

22. Social demands, friends, feedback
7. Culture/location/context- physical surroundings
Roles
Social demands, friends, feedback

23. You can’t let the above factors affect your high quality of care