1. Rider Universitys Employee Assistance Program (EAP) Provided by Business Health Services (BHS)

2. What is an Employee Assistance Program? Company-sponsored benefit Provided to employees and their household members Offering confidential short-term assistance for family, personal, or work-related concerns

3. What is the Value of Riders EAP? Value to Riders Employees Healthy and focused employees Improved productivity and morale Reduced healthcare benefit costs, absenteeism, and disciplinary action Increased promotion of employee wellness Value to Rider University Free, confidential, 24/7 telephonic and on-line access Free, confidential, face-to-face or telephonic assessments and short-term counseling by local counselors One contact to coordinate resources Follow up to ensure satisfaction

4. What Types of Issues Does an EAP Address? Relationships Such as: spouse, children, supervisor, friends, co-workers Life Changes Such as: marriage, divorce, births, deaths, promotions, retirement Life Challenges Such as: stress, illness, financial/legal concerns, childcare, eldercare, conflict, parenting Risks Such as: depression, anxiety, suicidal thoughts, burnout, anger, alcohol/drug abuse

5. Who is Riders EAP Provider? Business Health Services (BHS) A national employee assistance and workplace wellness provider specializing in: Employee Assistance Employee Wellness Workplace Trainings Organizational Development

6. Who Pays for the EAP Services? Services within the scope of the EAP are paid by Rider University Payment for resources beyond the scope of the EAP may be covered by health insurance BHS will assist in locating cost-effective resources when additional or follow-up services are needed

7. What are Your Benefits Under the EAP? Up to 5 sessions per episode (including a full assessment and problem solving session) Unlimited, toll-free telephonic consultation Access to a panel of professionals nationwide 24/7, 365 days a year access to services Referral service and liaison with community resources including health insurance carriers Additional work/life resources

8. What Can You Expect When You Call? Connected with a Care Coordinator who will: Thoroughly assess your needs Guide you through the process Assure that all of your emergent needs are met Facilitate communication with all parties involved Connect you to the most appropriate local resources Regularly follow-up to ensure satisfaction

9. What Happens at an EAP Session? In-depth assessment by an EAP clinician A plan for problem resolution will be devised with the help of the clinician Short-term counseling provided by the clinician Problem-solving resources, outside referrals and follow-up services supplied by clinician

10. Can You be Assured of Confidentiality? Shared information is held in strict confidence EAP professionals are bound by state and federal laws prohibiting breeches in confidentiality Information will not be released without your written consent or as required by law Note: Professionals are required by law to report if a person is a danger to themselves or others, instances of child or elder abuse, and any threats to national security.

11. What are the Additional Life/Work Resources? Legal Financial Childcare Eldercare Convenience resources and referrals Wellness coaching Online resource library Organizational development Corporate training programs

12. Legal Services Available in person and telephonically Free initial consultation of up to 30 minutes Discounted rate available for services beyond consultation Addresses issues such as: divorce; custody; child support; criminal violations; wills; trust funds; estate planning Note: EAP lawyers are unable to address work-related legal issues

13. Financial Services Available telephonically Free initial consultation of up to 60 minutes Discounted rate available for services beyond consultation Addresses issues such as: budgeting; debt consolidation; retirement planning; financial planning; stock option planning; auto and real estate purchasing

14. Childcare and Eldercare Services Assessment is conducted to understand your needs Up-to-date national, carefully screened resources and referrals provided by a BHS specialist Referral packets received within 12 business hours of your call which include: Minimum of 3 referrals Publications, brochures, and specific tip sheets related to the issue

15. Convenience Resources and Referrals Up-to-date national resources and referrals for a wide range of needs including: Apartments, real estate, relocationHome/appliance repair Grocery, cleaning lawn servicesPet services College / pre-collegeScholarship / financial aid Gifts / tickets / flowersEntertainment and dining Meetings / events / party planningLeisure / sports activities Referral packets received within 12 business hours of your call which include: Minimum of 3 referrals Brochures and specific tip sheets related to the issue

16. Wellness Coaching Assigned a Wellness Coach who will: Conduct an initial assessment Answer general wellness questions Provide preventative health coaching Offer personalized health education and resources Assist in developing a personalized plan Assist you for up to one year for support, motivation and encouragement Coach can assist with a variety of issues including, but not limited to: AcupunctureDiabetes Nutrition ArthritisFitness & Exercise Natal Care AsthmaHeart Health Smoking Cessation Cardiovascular DiseaseMassage Stress Management Chiropractic NeedsMenopause Weight Management Chronic PainYoga

17. Online Resource Library Comprehensive website Variety of informational articles, online videos, resources and assessment tools Some of the topics you can view are: Adoption Buying a car Debt and bankruptcy Eating disorders Grieving Heart health Investing Pregnancy Small business

18. Organizational Development Corporate Training Programs Please contact Human Resources at ext. 7285

19. How Can You Contact BHS? EAP Services: 1-800-765-3277 Wellness Coaching: 1-877-935-5262 www.bhsonline.com Username: Rider Available 24 hours a day, 7 days a week, 365 days a year