1. Sales Processes and Techniques
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Sales Processes and Techniques

2. Telemarketing in SEM Using the telephone to make sales
Call current season ticket holders
Call groups
Call potential sponsors

3. Telephone Orders in Selling
Speak slowly and clearly

4. Telephone Orders in Selling
Take accurate orders
Product
Quantity
Shipping options
Read the order back to the customer

5. Telephone Orders in Selling
Get information:
Method of payment
Address
Phone number

6. Importance of Accuracy
Mistakes in ordering = lost customers