1. Self Management – It’s About Communication
Marti Funnell RN, MSN, CDE
Cecilia Sauter MS, RD, CDE

2. Objectives Identify Personal Goals of the Self-Management Session
Describe self management support
Apply self management support strategies and principles

3. Communication Skills

4. Opening the Door How often… How much Why… Tell me about…
Help me understand…
What, if any…
What else…

5. Keeping the door open In what ways? Why do you think that is?
Can you tell me more about that?
Why do you feel that way?
How did that make you feel?
What was that like for you?

6. Encouraging conversation Silence Making reflections Labelling emotions
 Responding
Encouraging conversation
Silence
Making reflections
Labelling emotions

7. Using Reflections: Listen and Empathize
Reflect what was said
Use his/her words
Do not make it sound like a question
Test whether you are understanding him/her
“If I understand you correctly…”
“It sounds like you are frustrated with…”
“Its been difficult for you to…”

8. No Advice

9. No Shoulds

10. Resource