1. SCO CHALLENGES & BEST PRACTICES
BUILDING BRIDGES
Danielle Dabrowski
Director Veterans Services
Frostburg State University

2. Frostburg State University Veterans Services
Student Affairs
Veterans Services October 2014
Veterans Center – August 2015
Director 
VA Work Study (4-5) (Enrollment Certifications/Peer Mentoring/Tutoring)
Federal Work Study (2) (Programs)

3. Challenges Individual (SCO) Communication
Processing Enrollment Certifications
Staffing
Group (Institutional)
Inter-departmental
Organization (Department of Veterans Affairs)
Debt Management
Resources

4. Best Practices Individual (SCO) Communication
Define Roles
Monthly Staff Meetings
Processing Enrollment Certifications
Paperwork Collection
2 Step Certifications
Staffing
Manuals/Training
Networking/Institutions

5. Best Practices Institutional Communication/Departments/Reporting
Admissions
Billing Office
Disability Services
Faculty
Institutional Research
Registrar’s Office
Residence Life
Networking
Chesapeake & Potomac Association of Collegiate Registrars and Admissions Officers
National Association of Veterans Programs Administrators (NAVPA)
Western Maryland Collaboration of Veterans Services

6. Best Practices Department of Veterans Affairs Communications
GI Bill Submit a question:
SAA/ELR:
SCO Hotline
Debt Management
Phone:
submissions:
Resources
SCO Handbook:
VA Training Resources:
Webinars:

7. Question & Answers