1. Work-Related Stress and Burnout
Chapter 13
Work-Related Stress and Burnout

2. OBJECTIVES Define stress, reality shock and burnout.
Identify signs and symptoms of stress, reality shock and burnout.
Explain the impact of stress, reality shock and burnout on the individual and the health-care team.
Develop strategies to manage stress in personal life and professional practice by critically thinking to increase self-awareness of stress.

3. Effects of Stress
Alarm
Resistance
Exhaustion

4. Effects of Stress Stress assessed in 4 levels Environmental
Sociological
Psychological
Biological

5. Perceptions of Stress Stress responses vary from person to person
“Good” stress and “bad” stress

6. Initial Concerns Skill levels Personal and professional roles
Managing client care
Good vs. bad experiences
Establishing a routine
School vs. work priorities

7. Additional Pressures Loss of innocence Familiarity of academia
Protection of instructors
Externally set boundaries
Sense of collegiality
Grounded feedback

8. Resolving the Problem Abandon professional goals
Give up professional ideals
Leave the profession
Develop a professional identify
Learn about the organization

9. Resolving the Problem (cont’d)
Use energy wisely
Communicate effectively
Seek feedback
Develop support network
Find a mentor

10. Burnout High expectations and idealism
Pessimism — early job dissatisfaction
Withdrawal and isolation
Irreversible detachment — loss of interest

11. Stressors Personal factors Job-related conditions
Human service occupations
Conflicting demands
Technology
Lack of life balance

12. Ask yourself… Where do I find support?
Which coping methods work best for me?
What tasks cause me to feel pressured?
Can I reorganize, reduce, or eliminate these tasks?

13. Stress Management Awareness Belief Commitment
Physical health management
Mental health management