1. Ministry of Finance and Public Administration
Secretary of State for Public Administration
Government
of the Portuguese Republic
European Union
Structural Funds

2. The Operational Programme for Public Administration and the Portuguese Administration Reforms

3. Portuguese Public Administration Reform.
Five main ideas

4. 1st idea - Restructuring the Central Administration of the State
Reducing services within Central Administration, manly services providing support functions by the introducing of more “shared services”
Developing deconcentration and decentralization
Improving strategic and operational planning, auditing and control

5. 2nd idea - Changing the conditions of service and employment in Public Administration for a more motivated Public Service
Bringing the conditions of service and employment of public sector more in line with that of the general labour market (career structures and remunerations)
Reinforcing employee mobility between public and private sector
Reinforcing the performance evaluation of civil servants
Reinforcing ethics in Civil Service

6. 3rd idea - Increasing mobility of workers in Public Administration
and a new strategy of public employment
Giving priority to the recruitment of better qualified human resources/staff
Increasing the overall qualification of civil servants
Promoting mobility of people between services and departments
Reducing the overall number of civil servants

7. 4th idea - Reinforcing management through goals and the evaluation by results
    
Developing the strategic and operational planning, associated with financial programming
Introducing an evaluation scheme for public institutions based on results obtained

8. 5th idea - Improving administrative simplification
    
Streamlining administrative procedures and introducing a ‘Simplification Programme’ to reduce red-tape
Developing e-Government

9. Operational Programme for Public Administration
New OP of Portuguese CSF, created in December 2004
Results from the recommendation of the Mid Term Evaluation of Portuguese CSF and reflects a new partnership between Portugal and the EU on matters related to administrative capacity
One financial instrument for the modernisation of Portuguese Public Administration

10. Structure of the Programme
Priority I - Promoting modernisation and quality
Structure of the Programme
It aims at providing support to more flexible and efficient organisational models, to cut down red-tape in decision-making processes, as well as networking and inter-agency collaboration, with a view to improving the quality of the services provided
Priority II - Training of human resources and taking full advantage of their skills
The Programme promotes an objectives/outcomes-based approach and emphasizes the crucial role of training and motivation to bring about the required changes. Training should foster changes in management styles and a new “ethos” amongst civil servants in general, and line managers in particular

11. POAP co-ordinates its action closely with other OP’s of Portuguese CSF
Operational Programme for a Knowledge-Based Society (POSC, Programa Operacional Sociedade do Conhecimento)
All the Regional and Sectoral Operational Programmes that have a bearing on central administration

13. PROMOTING MODERNISATION AND QUALITY IN PORTUGUESE PUBLIC ADMINISTRATION – 2 main areas
To provide support to projects aimed at modernising and streamlining organisational and management models currently in use in Portuguese Public Administration (back-office)
Modernising Systems and Procedures (MSP)
Improving Service Delivery in Public Administration (ISDPA)
To provide support to projects aimed at improving service delivery in Public Administration and promoting user satisfaction (front-office)

14. (€ 51.500.000  37% of the financial programming 2004/2006)
PROMOTING MODERNISATION AND QUALITY IN PORTUGUESE PUBLIC ADMINISTRATION
Review of existing organisational and functional models of departments and agencies (MSP)
Re-design critical processes, namely in “back-office” operations, with a view to simplifying the procedures involved (MSP)
Networking of departments and agencies in Public Administration to promote information-sharing (MSP)
Development of new working methods based on objectives/outcomes (MSP)
Goal:
15 projects aimed at modernising and organizational re-engineering
(€  37% of the financial programming 2004/2006)
Domains/Areas:

15. PROMOTING MODERNISATION AND QUALITY IN PORTUGUESE PUBLIC ADMINISTRATION
Evaluating the quality of the services provided by Public Administration departments and agencies, as well as measuring and monitoring users’ satisfaction (ISDPA)
Producing studies and providing consultancy, namely in organisational re-engineering and quality-oriented management practices (ISDPA)
Disseminating best practices and quality-oriented initiatives in Public Administration (ISDPA)
Reviewing and correcting unsatisfactory situations, in order to enhance users’ trust in State institutions and their credibility (ISDPA)
Domains/Areas: (continuation)

17. (€ 85.000.000  61% of the financial programming 2004/2006)
TRAINING OF HUMAN RESOURCES AND TAKING FULL ADVANTAGE OF THEIR SKILLS
Motivating civil servants to bring about the required changes
Closing the perceived gap in qualifications in Public Administration, especially amongst line managers and technical staff
Developing and strengthening technical skills and the tools to manage human resources in Public Administration
Expanding and re-focusing the policy aimed at providing in-service training practice
Matching existing qualifications and skills to perceived needs in different departments and agencies
(€  61% of the financial programming 2004/2006)

18. TRAINING OF HUMAN RESOURCES AND TAKING FULL ADVANTAGE OF THEIR SKILLS
Training of line managers and technical staff, in particular in subjects considered to be of strategic importance for the modernisation of Public Administration
Initial training for administrative trainees and for staff to be recruited or recently recruited into the civil service
Vocational rehabilitation to adapt staff to new functions and/or promote their mobility
Training of trainers that can later impart their knowledge and skills to other civil servants
Goal:
Training civil servants, of whom line-managers and technical staff

19. TRAINING OF HUMAN RESOURCES AND TAKING FULL ADVANTAGE OF THEIR SKILLS
2) Traineeships
To provide specific technical support to complex and relevant modernisation projects in Public Administration in areas where shortages of qualified staff were identified
To give individuals who have recently completed undergraduate, postgraduate or further education courses, a chance to undergo a period of training practice in real life situations
To promote new skills and knowledge in Public Administration, thus contributing to its modernisation
Goals:
4.000 traineeships for newly graduates who have recently completed an undergraduate, postgraduate or further education course

20. TRAINING OF HUMAN RESOURCES AND TAKING FULL ADVANTAGE OF THEIR SKILLS
3) Studies and Educational Resources
Applied research projects that will generate assessments of training needs within Public Administration bodies, forecast future demand for human resources and evaluate training currently being provided
Projects aimed at designing technical/educational resources that will contribute to better and more effective training
Innovative technology-based projects with a significant multiplying effect and transferable methodologies

21. Financial Programming 2004-2006
Structural Funds Contribution 75 %
National Contribution 25%

22. Financial Programming

23. Financial Programming 2004-2006
Structural Funds Contribution 75 %
National Contribution 25%

24. Public Administration and Structural Funds
A modern, flexible, and efficient Public Administration is a pre-requisite for any sustainable process of modernisation and social and economic development of any country
But qualifying the People is the key-factor for the success of this process. Only well qualified and highly motivated civil servants can deliver better, more efficient and faster services to users, bringing Public Administration and citizens closer together
Structural funds, and especially ESF, have had and will continue to have an important role in the process of modernisation of the Public Administration
Public Administration and Structural Funds

25. www.poap.pt Ministry of Finance and Public Administration
Secretary of State for Public Administration
Government
of the Portuguese Republic
European Union
Structural Funds