1. COMMUNICATION

2. PRINCIPLES Officials must be approachable.
Brief, precise explanations minimize confusion and gain credibility for the official.
Good communication can mean the difference between cooperation and confrontation.
Clear, accurate signals often make verbal communication unnecessary.

3. WHO TO TALK WITH Talk to the Coach when…
... younger players are involved.
... the situation is so complicated that it would be difficult for the captain to explain.
... the coach is calm and has a reasonable question or genuine concern
... the captain is unreasonable or does not understand the explanation.

4. WHO TO TALK WITH Talk to the Captain or an Alternate when…
Older players are involved
The situation can easily be explained by the Captain to the Coach
The Coach is unruly or unreasonable

5. Before and After the Game
Be pleasant and courteous.
Avoid long conversations with home team coaches or team officials.
Acknowledge visiting team coaches or team officials, if present.
Do not discuss game officials, coaches, or teams outside the dressing room.
Refer complaints and matters not related to the game to the local Supervisor of Officials.

6. During Play
Timely verbal communication lets players know you’re “in the game.”
Encourage players to “play through” tense or potentially confrontational situations.
A moving puck is a referee’s best friend.
Be especially verbal at stoppages.
Compliment good plays.
Avoid coaching the players.

7. Style Tips Sharp, clear signals suggest confidence.
Answer reasonable questions.
A sense of humor can be helpful
... but don’t overdo it.
Abusive or threatening language is never acceptable. Zero Tolerance cuts both ways.

8. QUESTIONS