1. Dealing with a common NHS itch: Developing an Information for Patients service from scratch
Stuart Glover, Library Services Manager
Hannah Beckitt , Patient Information Librarian
University Hospitals of Leicester NHS Trust SG

2. Believe: you can be the solution Wait: for someone to help you
See: a clear need
Believe: you can be the solution
Wait: for someone to help you SG

3. Believe: you can be the solution Wait: for someone to help you
See: a clear need
Believe: you can be the solution
Wait: for someone to help you
Create: your own opportunity
Work: hard SG

4. Amnesty/ Audit – 26% ‘in-date’ Listening into Action
How big is the problem?
Amnesty/ Audit – 26% ‘in-date’
Listening into Action HB

5. Listening into Action feedback
Patients
Want to be able to contact someone for more information
Feel we don’t communicate well with them
We use too much medical terminology
Out of date leaflets
Staff
Lack time & support
Feel it is not a Trust priority
No central IT system for managing/ storing/ updating HB

6. Evidence-based ‘Information for Patients’ that is: easy to produce, easy to understand and easy to find HB

7. New policy and templates Streamlined approval process Staff training
Easy to Produce
New policy and templates
Streamlined approval process
Staff training HB

8. Easy to Understand Health Literacy Patient feedback and involvement
For 43 % of adults in England health information is too complex (Rowlands, 2015)
The cost of low health literacy is estimated to be 3-5% of the total NHS budget (Eichler, Wieser & Brügger (2009)
Patient feedback and involvement
Contact details on all leaflets HB

9. Easy to Find Public-facing online store of leaflets ‘YourHealth’
Properly catalogued, actively managed & archived
Staff time - to ensure content is available to populate the leaflet library HB

10. Where are we now? Listening into Action completed
Developing a network of Patient Information leads
Governance within each service
YourHealth - new online store of leaflets due to launch this month HB

11. Where are we going?
Comprehensive single store of up-to-date leaflets, accessible for all
Literature searching for patients
Signposting patients to high quality information – clinician referrals
Working with other organisations (Reading Well Books on Prescription)
Health Information Week #HIW2018 HB

12. Was it worth it? Yes Political wins Demonstration of our skills
Proof that we care about such issues
Show we are willing to invest in ourselves
Build on this in the future SG

13. Questions
SG/ HB

14. Summary Desire to develop services See a need Make a vision
Align with main drivers
Take a gamble SG