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Designing for care coordination and collaboration
ARCH6243 Evidence-Based Design Case Study Hwayeong Choi
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MGH: Ambulatory Practice of the Future
Location Boston, MA Ambulatory Practice of the Future
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Ambulatory Practice of the Future
Patient-Centered Medical Home An innovative and collaborative primary care practice Opened in 2010 16 of Exam Rooms Designed by Stantec and adjacent to Serve and Massachusetts General Hospital Massachusetts General Hospital Physicians Organization employees and their adult spouses and partners
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Layout
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Team-based Approach Designed and managed with a particular emphasis on team-based care and coaching The design encourages a proactive focus on health and life balance. To explore, define, and reach your customized health and well-being goals We feel it is extremely important that each care team member knows how you are doing. The team works very closely with each other to know and understand you, and how we can each contribute to providing the highest quality of care.
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Team-based Approach Each care team includes a doctor, nurse practitioner, registered nurse, health coach, and medical assistant. (18 team members) Patients are the most important team members. The information from patients’ visit is available to every member of patients’ care team, including patients. Dissolves the traditional barriers between doctor and patient We feel it is extremely important that each care team member knows how you are doing. The team works very closely with each other to know and understand you, and how we can each contribute to providing the highest quality of care.
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Collaboration Building a collaborative relationship between patients and their care team The highest degree of communication and collaboration between patients and the care team Custom-designed environment Exam rooms are clustered around a multidisciplinary team work area to enhance operations by providing space for collaboration. Enabling patients to connect more directly and deeply with the management of their own health and chronic illness The Ambulatory Practice of the Future, a primary care clinic adjacent to Massachusetts General Hospital, was designed to support collaboration among providers, transparency of information and connectivity, says Coull. The design features clusters of exam rooms around a central multidisciplinary team work area and shared multipurpose space where clinicians can consult with one another. It is intended to serve as a prototype practice for developing a patientcentric culture of care. We feel it is extremely important that each care team member knows how you are doing. The team works very closely with each other to know and understand you, and how we can each contribute to providing the highest quality of care.
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Team work area
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Team work area
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IT Rich Environment
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Paradigms Changes Current Paradigms APF Paradigms Focus on sickness
Event-based healthcare Static experiences Directive communication Individual experiences Patient goes to treatment One size fits all Obscurity Focus on health & life balance Continuous healthcare Interative experiences Collaboration Team-based experiences Treatment goes to patient Mass customization Transparency
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Resource The Ambulatory Practice of the Future Website
Ambulatory Practice of the Future & The Virtual Practice Project - Explanation video Introductory Video for Patients Other information article.dhtml?dcrPath=/templatedata/HF_Common/NewsArticle/data/HFM/Magazine/2014/Apr/0414HFM _Coverstory
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Location Atlanta, GA http://moxieusa.com/
Moxie Location Atlanta, GA Ambulatory Practice of the Future
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Moxie Atlanta Digital Marketing Agency Headquarter Founded in 2000
16,000sf The Coca-Cola Company, Verizon Wireless, Nike, Chick-fil-A, AMC Theatres, Wells Fargo & Company Remodeling Train Flatform
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Moxie Interactive The large conference room in the entry area
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Moxie Interactive Unassigned common work area
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Moxie Interactive No one has own office. Lower partition between desks
No historic use of space as a status language
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Moxie Interactive Various meeting rooms
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Resource Site Visit http://moxieusa.com/home
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Hwayeong Choi hchoi309@gatech.edu
Thank you Hwayeong Choi Ambulatory Practice of the Future
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