2. Mediation in the franchise context: Repeat live issues
David Gaszner, Cecily Zhu & Alicia Hill
Partner, Thomson Geer, Assistant Franchising Mediation Adviser & Principal, MST Lawyers

3. Overview Setting the scene Notice of Dispute – content and importance
Who attends (or should attend) mediation
Role of lawyers acting as advocates
Tips or recommendations:
The self-represented party
Adjourning mediation
Managing expectations, tactics and emotions
The good news

4. Setting the scene OFMA mediation statistics
Express obligation to act in good faith – changed approach?
OFMA’s processes
OFMA mediator selection and allocation

5. Notice of Dispute
Content and importance
Procedural challenges

6. Who attends (or should attend) mediation

7. Role of lawyers as advocates

8. Tips and recommendations
Self represented parties
Adjourned mediations
Managing expectations, tactics and emotions

9. The good news!