1. Associate VP, Technology Strategy
Cloud Seeding
Progress and Lessons
Terry Gray, PhD
Associate VP, Technology Strategy
UW Technology
UTAC October 2009

2. Premises Cloud computing is a big deal
UW should encourage use of cloud services, consistent with compliance obligations
Compliance risk is reduced via partner contracts
A dual-vendor strategy is appropriate for UW
Including faculty, staff and students maximizes collaboration potential

3. Progress MS and Google pilots successfully completed
Contracts done (both vendors, covering fac/staff)
Campus launch for students & alums (9/28/09)
CSE launch for students, faculty, staff
Planning for 2010 phase-out of student UA svcs
(Per STF Committee funding decision)

4. Lessons Free services are not free Collaboration Barriers Pushback
Moving targets, startup problems, service culture
Cloud Conundrum: Integration adds value & cost
Collaboration Barriers
Multiple account madness
Interoperability
Pushback
Students: “Where's the beef?” (vs. existing options)
Faculty: privacy, security, data ownership/mining
Help desk load: OK so far (no forced migrations yet)

5. Challenges Institution Concerns Individual Concerns Operational risk
Financial risk
Compliance risk
Individual Concerns
Service maturity
Privacy
Interoperability

6. Interoperability example: the calendaring problem
Google
Calendar
User
Outlook/
Exchange
User IT
Staff

7. Preliminary Results 28 Sep – 26 Oct
OL = Microsoft Outlook Live
GA = Google Apps for Edu
Accounts OL GA
Students
1,800
3,400
5,200
Alumni
Total
3,600
7,000
← Alumni OL pilot launch Spring 2009
OL + GA
EXTERNAL
DESKMAIL
TOTAL
Students
2,500
25,000
22,000
50,000
OL=700, GA = 1,800

8. Preliminary Costs (all staff time)
May-Sep Project Cost (Funded by deferring other projects)
Outlook Live: $ 200K
Google Apps: $ 50K
Generic: $ 75K
(UW Tech direct labor costs only; Does not include CSE or any other units)

9. 2010 Plans Cloud Service Enhancement On-Premise Service Retirement
Faculty / Staff launch
SSO for Outlook Live
Group management features
Improved calendar interoperability
Refine acceptable use policies
On-Premise Service Retirement
Student UA services (at least )
Central Exchange/Sharepoint services moving to Microsoft BPOS (dedicated, for fee)
Progress gated by svc maturity & support cost
Migration concern (no $ incentives to move)
Often cheaper to leave existing servers running

10. Questions?