1. Laws & Customer Service
Unit 4 P4 & M3

2. The Health & Safety at Work Act
What is the aim of the act?
What must Asda do to ensure they follow this act?
How can this affect customer service at Asda?

3. The Sale of Goods Act What is the aim of the act?
What must Asda do to ensure they follow this act?
How can this affect customer service at Asda?

4. The Supply of Goods & Services Act
What is the aim of the act?
What must Asda do to ensure they follow this act?
How can this affect customer service at Asda?

5. The Data Protection Act
What is the aim of the act?
What must Asda do to ensure they follow this act?
How can this affect customer service at Asda?

6. The Equality Act What is the aim of the act?
What must Asda do to ensure they follow this act?
How can this affect customer service at Asda?

7. What would happen if Asda didn’t follow these acts?

8. Affect on Asda The Act that has the most affect on Asda is…
This is because…
The Act that affects Asda the least is…