1. Chapter 5
Management Functions

2. What is Management?
Management is the process used to accomplish _________________ through _______, _________, _________ and __________.
Managers are the ones who lead other people to accomplish the organisational goals.
organisational goals
planning
organising
leading
controlling

3. Importance of Management
A guide to accomplish organisational goals
Managers decide the _______ of the organisation and how to use its _________ to accomplish goals.
e.g. make plans for business expansion, decide where and when to open new branches…
direction
resources

4. Importance of Management
Ensure efficiency and effectiveness
Efficiency is ‘doing the thing right’.
An organisation is efficient when it can get the ______ output from the _______ amount of input.
Effectiveness is ‘doing the right thing’.
An organisation is effective when it can ___________ its goals.
most
least
accomplish

5. Importance of Management
Ensure efficiency and effectiveness
In a well-managed organisation, production activities can be completed _________ and _________.
managers make careful _______ about how to increase _______ and save _________.
they also anticipate _________ that may occur in production.
they also study various ways to do a _______ and find out the best one.
effectively
efficiently
analysis
output
resources
problems
task

6. Importance of Management
Ensure efficiency and effectiveness
In a poorly-managed organisation, there are often many problems such as ______ goals, _________ policies, employees with _____ morale etc.
These problems prevent the company from operating efficiently and accomplishing its goals.
Management is very important in ensuring a business’s ______________.
unclear
confusing
low
competitiveness

7. First-line management
Levels of Management
Top management
CEO
Regional Manager
N.T.
Regional Manager
H.K. & Kln
Middle management
First-line management
Shop Managers
Shop Managers
Shop Managers
Shop Managers

8. Four Management Functions
Planning
Organising
Leading
Controlling