1. INEKO experience in running internet portals evaluating Slovak schools and hospitals
Peter Golias
INEKO Director
January 30, 2015
Brussels, Conference on integrating service user & workforce involvement in public services

2. INEKO portals Education (2012): http://skoly.ineko.sk/
Health care (2014):
Starting points, ideas behind:
Need for higher quality and efficiency of public services
„You cannot manage what you do not measure“
Money should follow quality and efficiency
Need for better information available to the public
Existing but hidden/unavailable data
Increasing computer power enabling processing of big data

3. Goals
Attract public attention to discussion about quality and efficiency of schools and hospitals
Inform public about how different schools and hospitals meet selected quality & efficiency indicators
Through better information (and subsequent choice of providers) increase public pressure on improving quality & efficiency of schools and hospitals

4. Indicators Primary and secondary schools: Hospitals:
Standardized tests results
Unemployment rate (only for secondary)
Exceptional results (e.g. in national competitions)
Other: State inspection, teacher/pupil ratio, etc.
Hospitals:
Patient opinion (from surveys)
Patient complaints
Official quality indicators (e.g. mortality, waiting lines)
Other: Financial health, transparency, etc.

5. Target groups & Experience
Consumers (parents, students, patients)
Journalists
Providers (schools, hospitals)
Policy makers and regulators
Experience:
Publishing data helps to improve their quality
State is often reluctant to cooperate (conflict of interest, mistaken data)
Many providers do not like to be evaluated
There is much room for improvement of data and methodology

6. Thank you for your attention!