1. Verbal Communication
Interviewing

2. Categories of Verbal Communication
Situation
Negotiating
Starting a new job and discussing what pay scale you should start at.
Persuading
You are due to take the car to Cardiff for a business meeting but you convince someone else to drive.
Debating
Considering two perspectives on a topic e.g. going to war/politics
Delegating
You are the manager of a group and you have been task to follow through, but you pass it on to a member of your team.
Challenging
In a confrontational situation you push someone to comment on a topic that they are unhappy to discuss.
Advising
Offer some guidance to someone to overcome a problem.
Arguing
A heated discussion over a topic e.g. politics
Apologizing
Accepting that your action was wrong and informing the other party of that

3. Advantages of Verbal Communications
Can be directed to a specific and correct audience
You get an instant response or action
You can control a situation and provide feedback
Can address a single or multiple audience
Very expressive method of communication
Is inexpensive or free

4. Disadvantages of Verbal Communications
Can speak before you think – say inappropriate things
Lack of control over emotions – anger is easier to express verbally as opposed to in a written format
Thoughtless words can lead to further disputes on new topics.
Difficult to keep a record of verbal communication. No proof of what has been said.

5. Interviews Telephone Interviews- first stage in a selection process.
One-to-one interviews – can be done for selection purposes, to extract information etc.
Group work – this can often be used as part of the selection process.

6. Important things to remember when being involved in an interview
Body Language – don’t slouch or appear un-interested.
Be alert and attentive – look enthusiastic and motivated. Maintain eye contact.
Listen – do not interrupt constantly. When listening acknowledge what is being said by smiling or nodding occasionally
Questions – ask sensible/planned question
Make sure you are dressed appropriately – first impressions count
Plan - plan in advance what you wish to say or ask
Research – if being interviewed, find out about the company. If interviewing – make sure your questions will gather the information you require.