1. City of Mississauga
Stormwater Charge Project: Communicating and Consulting with our Residents and Businesses
Jeremy Blair, P.Eng.
Manager, Environmental Services
February 24, 2019

2. Introduction
Effective stakeholder consultation and communication is a critical component of project management
Traditional tools may not be sufficient for project success (e.g. newspaper ads, drop-in style public info centres, etc.)
Modern tools for consultation and communication are available
February 24, 2019

3. Stormwater project deliverable A new line on the bill
STORMWATER CHARGE: 0.7 UNITS x $ x 30 DAYS $ |
STORMWATER CHARGE: 0.7 UNITS x $ x 48 DAYS $ |
TOTAL STORMWATER CHARGES: | $14.93
February 24, 2019

4. Engaging with our stakeholders to:
The challenge?
inform them of the change
educate on what it is
how it will affect them
seek comments and feedback
provide more info
answer questions
Engaging with our stakeholders to:
February 24, 2019

5. Inform: Spread the word
Digital and social media tools
Inform: Spread the word
February 24, 2019

6. Educate: Tell the story
Web and video
February 24, 2019

7. How will it affect me? Self-serve, on-line access to data
February 24, 2019

8. Seeking comments and feedback Public workshops
February 24, 2019

9. Seek input: Encouraging participation On-line Registration Tool
February 24, 2019

10. Provide more info, answer questions
Provide more info, answer questions Twitter Q+A, Pop-up info booths
February 24, 2019

11. Closing thoughts
Effective stakeholder consultation and communication is critical to project success
Modern tools are available – online, digital and social media
Public expectations are increasing – as more people use these tools in their everyday lives
February 24, 2019

12. Questions?
February 24, 2019

13. Thank you!
February 24, 2019