1. In Home Aid Services # of elder & disabled clients served
Quantity
Quality
How much did we do?
How well did we do it?
# of elder & disabled clients served
Turnover rate of caregivers
Effect Effort
Is anyone better off?
Examples of measures for mental health services.
# who remain in their own homes
% who remain in their own homes

2. Home Care Services # of persons served # visits # visits per week
How much did we do?
How well did we do it?
# visits per week
Ave length of visit
% service users who say the service is reliable, flexible, respectful, friendly (SPRU))
# of persons served
# visits
Is anyone better off?
# entry into hospital, residential or nursing care
# carers report the service helped the service user remain at home
Rate entry into hospital, residential or nursing care
% carers report the service helped the service user remain at home
Examples of measures for a typical drug and alcohol treatment program.