1. Customer surveys – Source of new development in the work of Statistics Sweden Per Thörn

2. Central performed customer studies
1984 – Public confidence
1988 A customer survey 1993 – Customer satisfaction survey 1996 – Follow ups on orders over SEK
Local performed studies
– follow-ups
– customer studies
– focus groups
– testing new products

3. How we use the results Central performed studies
Information to the government
A tool in the planning and follow-up process
A source to improve our customer relations in the departments
Local performed studies
Improving our products!?

4. Some problems How to interpret the results
How to perform appropriate actions
How to gather customer information in a database
How to make the information available

5. Rate of assignments with mark 4 or lower

6. We are improving all the time but in small steps