1. CAF Centre at the 5QC

2. Programme Day Room 1 Room 2/3 Room 4-8 Mo 20/10 am 11.45-12.45
CAF clinic for experienced users
EFQM
Presentation of approaches and tools
CAF in France
Approach + cases
Mo 20/10 pm
CAF for starters EN
TQM-Model-Process-Results
Networking on CAF on national, regional en local level -- Mo
Stands/CAF centre
Tu 21/10 am
CAF and the new role of the citizen
External Feedback
Methodology and pilot projects
Tu 21/10 pm
Effective improvement as a result of CAF self-assessment
E-tool/e-community
CAF & Education
Model + case
CAF in relation to ISO & BSC
CAF for starters FR Tu
We 22/10 am
CAF Movie Subtitles EN/FR
CAF Movie Subtitles EN/FR
EIPA CAF Resource Centre

3. Next Steps
10 – 15 September 2008
EIPA receives presentations and gives feed back to the case presenters
15 – 19 September 2008
- Presentations are shared with the facilitators - Presentations are transmitted to organisers 5QC
September 2008
Facilitator contacts case presenters and prepares script of the session
EIPA receives samples (2 copies) of national CAF materials (brochures, gadgets …)
EIPA CAF Resource Centre

4. CAF stand and CAF centre
CAF stand (in between stands EIPA and EFQM) - audiovisual input (CAF movie, powerpoint) - presentation CAF resource centre and CAF NC - newsletter CAF - banner CAF resource centre
CAF centre at the foyer: national CAF materials - CAF 2006 brochure in different languages - other materials distributed in the Member States (gadgets?, …) - posters past activities
EIPA CAF Resource Centre