1. Community Advisory Committee Meeting
Operations Update
Community Advisory Committee Meeting
December 12, 2017

2. Performance Report Card
Performance Indicator
Standard
Nov 2017
FY18 YTD
On Time Performance
> 91%
91.3%
90.6%
Late 4
< 0.10%
0.09%
0.10%
Average Hold Time
< 120 sec 76 81
Calls On Hold Over 5 Min
< 5%
3.5%
4.1%
*Preventable Collisions Per 100,000 Miles
< 0.50
0.51
0.63
*Nov 2017 data is not final

3. Highlights November highlights: Updated Access Policy and Procedures
Standing Time Order Database Implementation Jan 2018
Participated in Paratransit Rider’s Coalition Meeting
Held three of six Fall community meetings
Assisted Southern Region contractor to implement new safety campaign
Participated in Metro’s emergency exercise
Attended Santa Clarita’s Accessibility Advisory Committee