1. Help file of PG/VIP Reference
PIMS
Help file of PG/VIP Reference

2. Login Screen
Step 1: Please Enter 21 digit Head of office Login Id and Password
Step 2: Click Login Button

3. Click on Office Button >>

4. Step 3: Page will be appear if any Action awaited on Public Grievances / VIP Reference
Step 4: If take any action Click on Particular link other wise Click on Skip >>

5. Step 5: Expanded the Module of Public Grievances

6. Step 6: There are four link of this module :
Add Public Grievances
Tracking Public Grievance
Send Reminder
Dispose the matter

7. Step 7: After Click on Add Link. This Page will be appear
Step 8: Fill the all fields and click on Submit.

8. Step 9: Record has been Saved and sent to forwarded office

9. Forward to the related office by click on forward button.

10. Step 10: Track the Details of file

11. Step 11: Send Reminder by click on Send Reminder Button.

12. Step 12: After Satisfactory, Click for dispose the matter

13. Step 13: MIS Report by click on MIS Report.

14. Step 13: VIP References Module Same as working Public Grievances.
Step 14: Go from Step 1.

15. Thank You