1. Commissioning Local Rehab Services: Observations & Tips
Leigh Forsyth
12th March 2014

2. Quality Manager NWLCSU
“I am not a commissioner, I am working with commissioners and have some experience of the procurement process for rehab services.”
Leigh Forsyth
Quality Manager NWLCSU

3. Leadership to support Local priorities
Political awareness
Know your ‘product’ (service)
Strategic fit
Flexibility
Falls service example:
12 month follow up telephone call:
the number of falls reported had fallen by 47 per cent.
A&E admissions fell by 25 per cent
GP visits were cut by 28 per cent.

4. Leading Integrated Care
Service development or decommission?
Integration has to have the users perspective as the organising principle.
‘Organisational integration doesn’t appear either necessary or sufficient to deliver the benefits of integrated care’. (Kings Fund 2012)

5. Things to avoid….. ‘Computer says no!’ Game playing
Lack of ownership/integrity
Unresponsive
Inaccuracies

6. Commissioners should do more of….
Seek specialist advice if they do not have the background or knowledge.
Keep the patient at the fore front of all decision making.
Respect, Honesty and integrity
Hold ‘adult-adult’ conversations; move away from ‘parent child’.

7. Top tips Know your product & market Objectivity
Self awareness and influencing