1. Laura Stansell, Associate Director, The University of Tennessee
Creating a Tour Guide Model: Cohesion, Recognition, Training, & Development
Laura Stansell, Associate Director, The University of Tennessee
Session T1.3 | February 13, 2018

2. Topics Covered Structure Recruitment Interviewing & Hiring Socials
Community Involvement
Annual Trainings
Staff Meetings
Leadership Positions
Questions?

3. Structure 48 Members Sophomores & Above
Applications & Interview Process
Leadership Team
3-10 Hour Weekly Commitment
Work Study/Non Work Study
Paid Positions

4. Socials & Community Involvement
Events Chair
Monthly Socials
Semester Events
Cabin Weekend
Ambassador of the Month
End of the Year Banquet
Social Chair
Intramurals
Weekly Dinners
Lunch Buddies
Intentional meetings
POGO & Tour Comments

5. End of the Year Banquet Senior Send-Offs
Slideshow Videos of Semester Events
Recruitment Videos
Tour Comment Highlight Reel
Senior Roasts
Senior Speeches
Superlatives
Awards & Recognition

6. Recruitment Start the process in early January
Preview Night
Posters
Mailbox Stuffers
Open House
Interest Tables
Organizational meetings
On-Campus Newspaper/Radio/Television
Four weeks of recruitment
Deadline early February

8. Interviewing & Hiring Round One Round Two Round Three
Small (3-4 Students)
20 Minutes
3-4 ‘Get to Know You’ ?s
Round Two
Large (6-8 Students)
1 Hour
Scenario Based Interview
Round Three
Individual
30 Minutes
5 Minute ‘Mock Tour’ Presentation
Formal Questions
Determine our needs
Advisors & Leadership Decide
Tapping Days
Reveal Night
New Member Dinner

9. Annual Trainings 5 Intense Days in may
8-6pm, with Mandatory Events each Night
Divide into Teams for Competitions
College & Departmental presentations
Admissions Sessions
Tour Guide Workshops
Tour Practices
Mock Tours, Popcorn Tours, Shadow Tours

10. Staff Meetings & Refreshers
Weekly Staff Meetings
Tour Schedule review
Admissions & University Updates
‘Pogo’ Box
‘Tour Notes’ Box
Socials/Community Service Projects
Refresher Nights
Beginning of each semester
4 hours with updates and training
Yearly Ambassador Test (BSAT)

11. Leadership Opportunities
6 Executive Team Roles
President
Communications Chair
Recruitment Chair
Social Chair
Events Chair
Training & Evaluation Chair
Members nominate and vote
Weekly Meetings
Mandatory Office Hours

12. Additional Opportunities
Student Development Institute through CIVSA
Web Chats & Modules through CIVSA
Area ‘school visits’
Advisory Groups
Junior Admissions Counselors

13. CIVSA Collegiate Information & Visitor Services Association
1,000+ members with over 500 institutions internationally
Annual Conference
Student Development Institute
Quarterly Newsletters, Monthly Regional Updates, Monthly Webinars, Book Clubs, Shared Resources, Listserv access, and SO MUCH MORE!

14. Questions? Laura Stansell Associate Director of Admissions
(865)