1. Harken to the days of SYFY MOVIES OF THE ’50s

2. The Strange Disappearance of Human Resources Professionals
THE NEXT MEGA HIT MOVIE
The Strange Disappearance of
Human Resources Professionals
What would companies do??
How would we survive? Follow us…

3. AGENDA PROBLEM SOLVING PROCESS SCENARIOS BRIEF OUTS SUMMARIZE
“When you show deep empathy toward others, their defensive energy goes down, and positive energy replaces it. That's when you can get more creative in solving problems.
Stephen Covey

4. Problem / Problem Solving
A problem is a situation you want to change.
Problem solving is a process that people use to make decisions.
“When your happiness comes primarily from the happiness of others, you know you have moved from a 'me' experience to a 'we' experience. And the whole problem-solving and opportunity-seizing process changes. “
Stephen Covey

5. The Problem Solving Model
Step 1:
Identify the Problem
Step 2: Identify Root Cause
Step 3: Generate Possible Solutions
Step 4: Analyze Possible Solutions
Step 5: Decide on a Plan
Step 6: Implement the Plan
Step 7: Evaluate the Plan

6. Problem Solving Model Step 1 – Identify the Problem
A clear problem statement contains the following characteristics:
Describes the current problem that needs to be solved
States the desired outcome
States specifics – supported by data, if available
Step 2 – Identify the Root Cause
Possible causes – the most crucial step
The root cause answers the “because” of the problem statement

7. Problem Solving Model (cont)
Step 3 – Generate Possible Solutions
Brainstorm ideas of possible solutions
Pick the preferred solutions
Step 4 – Analyze Possible Solutions
Weigh the pros and cons
Analyze top 3 potential solutions

8. Problem Solving Model (cont)
Step 5 – Decide on a Plan
An action plan establishes a written record of accountability for implementation and increases the likelihood that ongoing monitoring will occur.
Step 6 – Implement the Plan
Do it!
Step 7 – Evaluate the Plan
How effective was the plan?
Does the existing plan need to be revised?
Is a new plan needed to better address the problem?

9. What is your on-the-job problem?
Write a problem statement and apply the problem solving model
What have you learned that you can do to approach and solve problems that occur at work more effectively?

10. “Make small commitments and keep them. Be a light, not a judge
“Make small commitments and keep them. Be a light, not a judge. Be a model, not a critic. Be a part of the solution, not the problem.”
Stephen Covey