1. Interacting with Others
Your greeting helps you make a positive first impression on new acquaintances.
A proper greeting is a social skill that comes naturally for some people but can be difficult for others.
Anyone can develop the ability to properly greet others.

2. Interacting with Others
Do’s and don’ts of interacting with others:
Develop and practice a short elevator speech, which is a basic introduction about yourself.
Stand up when greeting someone
Smile and make eye contact
Offer to shake hands
Be prepared to meet people

3. Interacting with Others
Shake hands when meeting someone

4. Improving Your Speech
Besides judging you on your physical appearance, people evaluate how you speak.
Your choice of words, pronunciation, tone of voice, and other characteristics reveal your background, level of education, and where you are from.

5. Improving Your Speech Do’s for improving your speech: Record yourself
Practice reading aloud
Avoid assimilation
Mimic the news anchors
Slow down
Increase your vocabulary

6. Improving Your Speech Don’ts for improving your speech:
Don’t think you can improve your speech habits without knowing how you sound to others
Don’t practice your diction by reading aloud too quickly
Don’t assimilate, or blend sounds together when you speak
Don’t speak quickly, especially in a professional setting
Don’t rely on vague terms such as “things” and “whatever”

7. Cleaning Up Your Online Persona
The publicly searchable information about you makes up your online persona.
A growing number of employers use the Internet to check up on their employees.

8. Cleaning Up Your Online Persona
Steps for cleaning up your online persona:
Search for yourself
Eliminate negative material
Dilute what you cannot remove
Use privacy settings
Create an anonymous persona

9. Technology@Work: Online Profile Managers
You can use the following tools to manage your online profile:
Google Profile (
Nomee (
Retaggr (
Your online profile only displays information you have added to it.

10. Technology@Work: Online Profile Managers
Creating a Google profile
Enter information you want others to know about you