1. TGCSA COMMITTEES: TERMS OF REFERENCE Continued
Finance Committee Continued:
To give input to decisions relating to grading fee increases, assessor payment changes, etc
Provide a critical eye to look at expenses.
Disciplinary Committee
The Disciplinary Committee will be called together on a needs basis when executive management need additional support if an assessor has transgressed the Assessor Code of Conduct
They could give the assessor a letter of reprimand or if the case is serious the Registration of the assessor could be cancelled.   
Select Committee
Strategic Objectives and Indicators
20 May 2008
Ms Thembi Kunene
CEO

2. MINMEC - 11 April 2008 TGCSA - 6yrs of operation
TGCSA to conduct a comprehensive review.
Grading Criteria
Grading Categories
Institutional Arrangements
Infrastructural Arrangements
Funding Arrangements
Legal Environment
Consultants with an international footprint to be appointed.
Contact persons from your Organisation very NB.
TGCSA to present the findings and recommendations back to MINMEC on 20 June 2008

3. Strategic Objectives and Measures
Plan
1500 New Properties Graded
6% increase annually
5600 Renewal Grading
6% increase annually
45 Properties to be
Universal Accessibility Graded
6% increase annually
Client Feedback Management System
Min 1000 complaints/comments
Effective Stats to help
Management
Public Education Programme
Min R500k publicity
6% increase annually
Leadership of Green Grading Scheme
Launch by end 2009
Foundation - Quality Assessments

4. Assistance required
from
Parliamentarians?

5. 1. Regulatory Environment for Universal Accessibility
Visual Impaired
Communication impaired
Mobility Impaired

6. How accessible are tourism establishments in SA?
What does South Africa have to say about public buildings that are not accessible to the disabled?
The TGCSA has recognised the importance in the tourist accommodation sector.
Systems have been put in place to make it happen – the UA Grading System
This cannot succeed without the requisite regulatory environment. (eg: smoking regulations – all buildings now comply)

7. 3. Green Grading
As a user of accommodation establishments, you must demand to know their status, thus helping to create consumer awareness and a demand for ‘Green Grading’ – leading to environmental friendliness for SA as whole.

8. 2. TGCSA Relationships with Provinces
Municipal by-laws differ per Province thus hampering the promoting & development of tourism accommodation (eg licences & permits) in a consistent manner.

9. 4. Client Feedback
As a user of accommodation establishments, please let us know what your experience was – good or bad!!
This will help to measure the success/lack thereof of the TGCSA in the market place.
The next review to be conducted MUST reflect a dramatic increase in consumer feedback.
SMS the word ‘star’ to 31649

10. 5. Support by Govt Departments
Cabinet decision - All Govt departments to ONLY use Graded Establishments
This to ensure adherence to quality standards in South Africa.
To-date, not all departments use Graded Establishments.
Total lack of respect and support for the TGCSA
No obligation to adhere to quality standards
This performance needs to be measured and reported on by the various govt departments.
TGCSA will be able to verify info

11. Thank You www.tourismgrading.co.za