1. Retirement Achievements & Planning

2. What do we want to achieve?
Consistently good outcomes in all services in regards to:
Consumer Satisfaction and Engagement
Staff Engagement
Business Performance:
Compliance
Financial
Workforce & HR
Projects, Improvements & Strategic Initiatives

3. Big Homes Drive Outcomes
Look to financials to measure efficiency and productivity – but there are other measures too

4. Achievements and Planning

5. Quality and Governance
Accreditation Outcomes – all 9 Hunter Services achieved full accreditation – 0 unmet Standards
External Complaints are very low by industry standards
Whole Quality System review
New Aged Care Standards transition
Food Safety improvements

7. Financial Outcomes ACFI: -appointment of a National Manager
-development of process indicator reporting
-training and mentoring program
-clear accountabilities
-consistent repeatable processes
Significant Refurbishment
Occupancy is industry leading

8. Operations Efficiency
Contractor consolidation e.g. Allied Health, suppliers
Model of Care – consistency in our processes at all levels and a consistent approach to staffing
iCare Upgrades

9. Consumer Focus Consumer feedback program Standard menu plans
Consumer participation
Choice for our consumers