1. How are we doing? Performance Summary April 17 – December 17
Gas Servicing
Homes
Rents
Repairs
17.55
is the average number of days
it takes us to let an
empty property
100%
of the rent we are due this year has been paid
98.56%
of repairs were completed
right first time
99.95%
of our homes have a
Current
Gas Safety
Certificate
£511.52
is the average debt for each
tenant who is currently
in arrears
98.76%
of repair appointments
were kept
987
properties have
been let
Complaints
Anti Social Behaviour
1877 complaints were received, they were about the following…
757 ASB reports were received, they were about the following…
90%
were resolved as ‘Quick Resolutions’
The remaining were resolved in an average of 10 Calendar days.