1. Case Study Insurance Management
With over 30 years’ experience delivering a wide range of insurance products and services to its customers, Insurance Management is one of The Bahamas’ most respected insurance providers; dedicated to offering its customers a competitive, reliable and friendly service with the highest levels of customer satisfaction.
In 2015 Insurance Management asked local specialised systems integrator BGC to find a way to boost collaboration between its branches, reduce expensive telephony costs and improve business processes. BGC upgraded their infrastructure, and implemented an Avaya S8300 enterprise IP telephony system.
The new solution has transformed the way Insurance Management conducts business by providing them with more reliable voice and data operations between island offices. Claim assessments and submissions are processed securely and quickly, resulting in happier staff and customers. “Working with us has never been easier for our customers,” said the President and Director of Insurance Management. “BGC have been instrumental in partnering with us to streamline our operations so we can deliver an even better customer experience”