1. INTERPERSONAL COMMUNICATION
Prepared by Sally McDonald
Revised by Tim Corbett

2. DEFINITION essentially communication is the generating &
transmitting of information
this is a reciprocal process that consists of the sending and receiving of messages between two or more people

3. Linear Communication for this to occur you need the following:
a source (encoder)
a message
a channel (or medium, such as the
written or spoken word)
a receiver (decoder)
feedback

4. Linear Communication

5. Transactional Model
A transactional model expands on the linear model to include the
context of communication
feedback loops
validation

6. Reciprocal Nature of Interpersonal Communication

7. Reciprocal Nature of Interpersonal Communication

8. LEVELS OF COMMUNICATION
Intrapersonal: “self-talk”
Interpersonal: two or more people interact & exchange messages
Small Group: nurses interact with 2 or more individuals (patient care conference, report)
Organizational: individuals & groups within organization communicate to achieve established goals

9. CATEGORIES OF COMMUNICATION
Oral
Written
Nonverbal

10. PURPOSES OF COMMUNICATION
to inquire
to inform
to persuade
to seek mutual understanding

11. COMMUNICATION GOALS to obtain useful information
to demonstrate compassion
to develop trust
to Aid patient self-understanding
to relieve stress
to provide information
to assist with problem solving skills
to encourage acceptance of responsibility
to promote independence with activities of daily living

12. PROMOTING EFFECTIVE COMMUNICATION
To facilitate communication, it helps to
- have a positive attitude
- be a good listener
- be considerate & courteous

13. PROMOTING EFFECTIVE COMMUNICATION
having specific objectives
ensuring a comfortable environment
allowing for privacy
maintaining confidentiality
placing the focus on the patient versus focusing on the task

14. COMMUNICATION IN NURSING
Nurses communicate while:
Assessing patient care
Planning patient care
Implementing patient care
Evaluating patient care

15. COMMUNICATION IN NURSING
Nurses who communicate clearly
with patients get:
- more cooperation
- more feedback
- more clarity

16. EFFECTIVE COMMUNICATION
The five “Cs”
Clear
Concise
Consistent
Correct
Courteous

17. USE OF LANGUAGE Avoid clichés, figures of speech
Avoid cute, fancy, trendy words
Use specific terms
Be aware of multiple definitions
Avoid slang/jargon
Avoid abbreviations/acronyms
Use visual aids

18. DOMESTIC & INTERNATIONAL COMMUNICATION
be aware of regional differences
-research customs of communities
-be aware of religious holidays
-do not make culturally or
religiously-based jokes
-do not imitate language or accents
-be aware that words can have different meanings to different people

19. INTERNATIONAL AND REGIONAL COMMUNICATION
Need to consider:
Time Zones
Holidays
Customs
Language
Clothing