1. LDS: Topic #12 Assertiveness & Conflict

2. Test Your Assertiveness
Can you express negative feelings about other people and their behaviors without using abusive language?
Are you able to exercise to express your strength vs using it in a negative way towards others?
Can you easily recognize and compliment other peoples’ achievements?
Can you accept criticism without being defensive?
Do you feel comfortable accepting compliments?
Are you able to stand up for your rights?
Can you comfortably start and carry on a conversation with others?
Do you ask for assistance when you need it

3. A “yes” response to the ?’s…
indicates you have an assertive approach

4. What Assertiveness Is
Respect for yourself and others Honestly expressing your thoughts, feelings, and beliefs Effectively influencing, listening, and negotiating with others

5. What Assertiveness Is Not
Aggressiveness or selfishness
Humiliating or abusing other people and their rights
Violating the rights of others or gaining at the expense of someone’s loss.

6. Leadership and conflict go hand-in-hand.
Leadership is a full-contact sport, and if you cannot or will not address conflict in a healthy, productive fashion, you should not be in a leadership role.

7. In Dealing With Conflicts
Deal with the situation immediately
Listen carefully
Sort out the facts from the emotional content
Avoid being defensive
Ask questions
Compliment the individual/group for having the courage to bring this to your attention
Respond calmly and clearly
Offer alternatives

8. Overscheduled and stressed, students learn to cope

9. REFLECTION #12 Assertiveness & Conflict
What is assertiveness and WHY does it matter?
Conflict is an inevitable part of life. How do you handle conflict?
Describe a tactic you could employ to reduce stress.