1. National Media Company
Products:
EAP+Work/Life Disruptive Event Management
Challenge:
Onsite mental health support for news station employees affected by reporting of a local mass shooting incident

2. How we helped:
Developed a customized strategy offering onsite counselors for group and individual grief counseling, and management consultation
Delivered help onsite within 24 hours
Onsite counselors facilitated group discussions for employees to discuss feelings
Provided empathy and education regarding grief
Helped normalize employees’ reactions to this abnormal event
Provided additional individual support sessions as needed
Reinforced the availability of personalized help through the EAP+Work/Life program for ongoing needs

3. Results: 84 employees and managers assisted:
60 employees seen in a group
16 individual sessions
8 management consultations
Created environment of caring and understanding
Received widespread, positive employee feedback
This quick response:
Enabled individuals to better cope with the incident
Helped minimize disruption
Restored productivity