1. Jennifer Palomar - Final Project Slides Ronald McDonald House
Nonprofit Sector
Ronald McDonald House

2. Mission statement
“Ronald McDonald House at Stanford creates a home-away-from-home and supportive community for families of children with life-threatening illnesses receiving specialized treatment at local hospitals.”

3. Nonprofit information
Opened in 1979 becoming the 5th RMH.
Donations make up 85% of funding.
Holds 47 families at full capacity.
12 full-time staff, 100 volunteers.
Contains: Communal kitchen and dining room, Children’s Activity Room, Teen Recreation Center, Computer Center, family library, and fitness center.

4. Summary financial information

5. Full-time positions
COO, Executive Assistant, Development Director, Major Gifts Officer, Development Officer, Data Coordinator, Events & Communications Coordinator, House Operations Director, Accommodations Manager, Custodial Maintenance Technician, Family Services Director, Volunteer Coordinator, Family Activities Coordinator, Finance Director, Weekend Managers.

6. Area of interest Family Services and Programs
Family Service Director – Bri Carpaño-Seoane
Family Activities Coordinator – Sarah Reichanadter

7. Family Service director Interview
Professionalism is not lower in nonprofit, good education is key, learn management philosophies, run like a business, “realize, accept and embrace that you won’t be a millionaire” and don’t get burnt out.
Works close with CPA (financial director), development director and Executive director.

8. Family Service director Interview, continued
Over half the families are Spanish-speaking only, some recent immigrants and many undocumented. Entire department is bi-lingual.
“Organizational values” are important and keep away potential value clashes.
Confidentiality agreements and conflict of interest statements help prevent legal/ethical issues.

9. Family Service director Interview, continued
Very stressful job due to:
Small staff
Working with small children
Working through lunch
Working too many hours
Stress coping mechanisms?
Crying helps her to unwind on the way home
Helpful having an emotionally supportive husband

10. Family activities coordinator interview
Work with local community groups and families
Corporations like Google
Churches
Manages activities, families and volunteers
Meals for Munchkins
Arts and Crafts
Community Room
Educational background
International Relations in Spanish
Specializing in child development
3½ years at RMH, 2 years in Mexican orphanage

11. Family activities coordinator interview, continued
Works closely with family service director, volunteer coordinator and volunteers.
Speaking Spanish is vital for this nonprofit.
Again, “Organizational values” are held, but correspondence with hospitals and outside organizations don’t always hold the same values.
Privacy is important in protecting the families. No pictures, no sharing information, protect the children.

12. Family activities coordinator interview, continued
Important skills to have:
Multitasking
Ability to react to the unknown
Flexibility
Working in crisis's
Professionalism
Keep emotions out of it
Be caring
Be compassionate

13. Family activities coordinator interview, continued
Working with sick children and their families can be stressful, especially when a death occurs.
Important to:
Not take in too much (keep work and own life separate)
Keep good relationships with staff
Prioritize work to prevent burn out.
Most importantly… BREATHE!